Jaqueline Nevarez
El Paso,El Paso
Summary
Dedicated customer service specialist with skills and experience in different fields, providing time management, multitask and fast paced work environments skills. Driven to accomplish personal and business goals as well customer relations and satisfaction. Successfully works well as a team player with positive and enthusiastic attitude as well as great communication skills. Excels as a team leader with experience in analyzing customer requests to resolve any given issues.
Overview
6
6
years of professional experience
Work History
Service Advisor
Carlsbad Ford
Carlsbad, NM
11.2023 - 09.2024
- Provided accurate estimates of repair costs, labor times, and parts prices to customers while explaining the features and benefits of the company's products and services.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service and upsold additional services when appropriate.
- Upsold additional products or services when appropriate.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership, and scheduling appointments for service work required by the customers.
TREATMENT COORDINATOR
Smile Magic Dental
El Paso, Texas
04.2022 - 10.2023
- Educated patients on financial options available for their treatment plans
- Performed administrative tasks such as filing insurance claims, verifying benefits, sending pre-authorizations to insurances and collecting payments
- Regularly updated patient records regarding changes in treatment plans or follow-up instructions
- Managed daily, weekly and monthly schedules efficiently while ensuring that each patient received quality care in a timely manner
- Ensured all necessary paperwork was completed accurately prior to the start of any dental procedure
- Provided excellent customer service to patients in scheduling appointments, answering questions and resolving complaints
- Scheduled treatment appointments for patients using the office calendar system. At the same time, I was in charge of confirming these appointments with all the correct information and instructions given.
CUSTOMER SERVICE REPRESENTATIVE
Sonic DriveIn
El Paso, TX
11.2018 - 02.2022
- Trained new employees on procedures and policies to maximize team performance
- Completed opening, closing and shift change tasks by following company guidelines
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Received and routed incoming calls and correspondence to promote timely communication
- Maintained organized filing system of paper and electronic documents
- Coordinated communications, taking calls, responding to emails and interfacing with clients
- Managed multiple calendars and contacts using computer software
OFFICE SECRETARY
GRC Contractors
El Paso, TX
05.2021 - 07.2021
- Organized and maintained filing systems, both electronically and manually.
- Answered telephones promptly and directed calls to appropriate personnel.
- Managed incoming mail by sorting it into categories based on urgency or importance; responding to inquiries or forwarding messages appropriately.
- Ensured that all customer service requests are handled in a timely manner.
CHILD CAREGIVER
Jack And Jill
El Paso, TX
03.2021 - 05.2021
- Enforced rules to teach good manners and maintain safe environment
- Organized and planned age-appropriate reading, crafts and music lessons
- Balanced schedules to promote optimal rest, play and educational periods
- Sanitized toys and tables to maintain clean, safe environment
- Cared for children of various ages and assisted with feeding, dressing and directing activities
Education
HIGH SCHOOL DIPLOMA -
Burges High School
El Paso, TX01.2020
Skills
- Customer relations
- Customer service
- Safety understanding
- Lesson plan development
- Training and development
- Problem-solving abilities
- High-energy attitude
- Adaptive team player
- Time Management
- Verbal and Written Communication
- Dental Knowledge
- HIPAA Regulations
- Phone Inquiries
- Appointment confirmation
- High-Volume Environments
- Attention to Detail
- Payment Arrangements and Negotiation
- Claims Handling and Coverage Verification
- Scheduling
- Sales expertise
- Service Estimates
- Price Quoting
- Data Entry
Languages
- Spanish, Fluent
- English, Fluent
References
- Maggie Camacho, Director Boss, Smile Magic Dental, (915) 487-3016, Mcamacho@cdp.dental
- Andrea Camacho, Dental Assistant/Lead Lead, Smile Magic Dental, (915) 487-8243, Acamacho@cdp.dental
- Lyssandra Salcido, Manager Friend/Manager, Sonic Drive Inn, (915) 352-0961, lysandras36@yahoo.com
- Ruben Sanchez, Service Manager/ Carlsbad Ford (915-873-1778
Timeline
Service Advisor
Carlsbad Ford
11.2023 - 09.2024
TREATMENT COORDINATOR
Smile Magic Dental
04.2022 - 10.2023
OFFICE SECRETARY
GRC Contractors
05.2021 - 07.2021
CHILD CAREGIVER
Jack And Jill
03.2021 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
Sonic DriveIn
11.2018 - 02.2022
HIGH SCHOOL DIPLOMA -
Burges High School
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