Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Jaqueline Perez Reyes
Timeline
Generic
Jaqueline Perez Reyes

Jaqueline Perez Reyes

Calistoga,CA

Summary

  • Approachable professional with several years of experience working with people of all ages to facilitate enriching recreational experiences. Natural leader planning and leading innovative programs with community interests in mind.
  • Hardworking individual with customer service, multitasking, and time management abilities.
  • Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Proactive and versatile professional with a dedication to quickly adapting to new challenges.
  • Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
  • Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Receptionist

Calistoga Pet Clinic
Calistoga, CA
11.2023 - Current
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Sorted incoming mail and directed to correct personnel each day.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Greeted visitors and provided them with assistance.
  • Assisted with special projects assigned by management when required.
  • Scheduled and confirmed appointments and meetings for management team.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Recreational Aide

Calistoga Boys and Girls Club
Calistoga, California
06.2015 - 11.2023
  • Planned and led recreational activities for diverse youth groups.
  • Maintained a safe and positive environment during all club events.
  • Assisted in organizing community outreach programs and events.
  • Collaborated with staff to develop engaging curriculum for youth programs.
  • Provided mentorship and guidance to younger aides and volunteers.
  • Responded quickly to emergency situations according to established protocols.
  • Set up facility areas with supplies, tables and chairs for planned activities.
  • Coordinated and implemented daily recreational activities for various age groups.
  • Monitored recreational areas to ensure safety and compliance with rules and regulations.
  • Managed social media accounts and online platforms to advertise recreational programs.
  • Assisted in planning and executing special events, including holiday parties and summer camps.
  • Assisted in grant writing and fundraising efforts to secure funding for recreational projects.
  • Met with staff to discuss rules, regulations and work-related problems.
  • Directed aquatics, gymnastics, or performing arts.
  • Introduced new arrivals to other participants, explained facility rules and encouraged participation.
  • Administered first aid and notified emergency medical personnel.

Receptionist

Baths at Roman Spa
Calistoga, California
08.2019 - 07.2021
  • Answered phone calls, assisting clients with inquiries and concerns.
  • Greeted and checked in clients upon arrival at the spa.
  • Managed appointment scheduling using spa management software.
  • Provided information about spa services and products to clients.
  • Coordinated with therapists to ensure timely client services.
  • Handled customer inquiries and resolved issues efficiently.
  • Maintained cleanliness and organization of reception area.
  • Assisted with scheduling appointments, verifying client information, and taking payments.
  • Provided clients with information on spa services, packages, and promotions.
  • Managed front desk operations including phone calls, emails, and other correspondence.
  • Performed administrative duties such as filing paperwork and updating client databases.
  • Processed daily sales reports to track inventory levels of products and supplies.
  • Ensured all areas of the spa were properly cleaned before opening for the day.
  • Maintained accurate records of customer visits and transactions utilizing computerized system.
  • Demonstrated excellent customer service skills when interacting with clients.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Education

High School Diploma -

Calistoga High School
Calistoga, CA
06-2015

Child Development

Napa Valley College
Napa, CA

Skills

  • CPR training
  • Creativity and innovation
  • Adaptive programming
  • Flexibility
  • Safety training
  • Fundraising
  • Team leadership
  • Problem-solving abilities
  • Friendly, positive attitude
  • Group supervision
  • Support residents
  • Continuous improvement

Affiliations

  • I have worked with adults, children and animals. I have a lot of patience for a lot things that come my way. I can adapt very quickly and I am a fast learner with time.
  • Working in any space that i am needed is always successful.
  • Being a mother has also taught me a lot of responsibility and maturity.
  • Understanding and communicating is very key in a heathy work environment.

Accomplishments

  • When I was a Junior in high school I was fortunate to be part of an organization called H.O.P.E. (Hispanas Organized for Political Equality) It was such a big honor to be selected for this opportunity. I was able to talk and meet a lot of Latina's in politics. They gave me hope that one day I could be like them too. That is one of the reasons why I enjoy helping others in any way that I can.
  • In high school was also in honor and AP classes almost all 4 years of high school. I was also an active participant in 4 sports while still having a 3.0 GPA.
  • Along with some of my fellow graduates we were able to start a whole cheerleading program for Calistoga High school for the first time since it was here in 2015. The cheerleading program is still here to this day.

Certification

  • I have had a few trainings for safety, fire drills, run throughs of emergency plans. I was CPR certified with the boys and Girls Club for about 5 years. I was also trained in other aspects related to children and their parents.

Languages

English
Professional
Spanish
Professional

Jaqueline Perez Reyes

  • Hard working individual who loves to learn, work with others and help the community.

Timeline

Receptionist

Calistoga Pet Clinic
11.2023 - Current

Receptionist

Baths at Roman Spa
08.2019 - 07.2021

Recreational Aide

Calistoga Boys and Girls Club
06.2015 - 11.2023

High School Diploma -

Calistoga High School

Child Development

Napa Valley College

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