Jaqueline Ramos-Sosa
San Leandro,CA
Summary
Dynamic and detail-oriented professional with experience at Starbucks, excelling in customer service and espresso machine operation. A proven team player, I enhance customer satisfaction through effective problem-solving and active listening. Recognized for maintaining cleanliness and organization, I thrive in fast-paced environments while training new staff to uphold high standards.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
07.2024 - 2026
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Provided exceptional customer service, ensuring positive experiences for all patrons.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
- Developed knowledge of menu items to effectively recommend products to customers.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
Food Service Handler
HHS
03.2023 - 04.2024
- Prepared and served meals in accordance with health and safety standards.
- Operated kitchen equipment efficiently to maintain productivity during peak hours.
- Collaborated with team members to streamline food preparation processes.
- Monitored inventory levels, ensuring timely replenishment of supplies.
- Assisted in training new staff on food handling procedures and safety protocols.
- Resolved customer inquiries and concerns to enhance dining experience satisfaction.
Retail Sales Associate
Hot Topic
10.2022 - 02.2023
- Delivered exceptional customer service, enhancing overall shopping experience.
- Assisted in inventory management, ensuring stock levels met demand.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Collaborated with team members to create visually appealing product displays.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Package Handler
Fedex Warehouse
12.2020 - 12.2021
- Sorted and organized packages for efficient loading and unloading processes.
- Operated material handling equipment to transport packages within warehouse.
- Adhered to safety protocols to maintain a secure working environment.
- Assisted team members in achieving daily productivity goals through collaboration.
- Conducted routine inspections of packaging materials for quality assurance.
- Trained new hires on operational procedures and safety guidelines effectively.
- Implemented best practices for package handling to reduce damage rates.
- Monitored inventory levels and reported discrepancies to management promptly.
- Followed safety regulations to maintain safe work environment.
Education
High School Diploma -
Pajaro Valley High School
Watsonville, CA05.2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Cleanliness
- Active listener
- Opening and closing duties
- Espresso machine operation
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Barista
Starbucks
07.2024 - 2026
Food Service Handler
HHS
03.2023 - 04.2024
Retail Sales Associate
Hot Topic
10.2022 - 02.2023
Package Handler
Fedex Warehouse
12.2020 - 12.2021
High School Diploma -
Pajaro Valley High School