Jaqueline Reyes

Serving my community as a volunteer at Roberti with different programs that help the community learn and educate in many ways and also assisting with Digital Skills Class when the chance is presented. Passionate about being able to communicate and provided services that help my community.

• Managed patient scheduling and appointment confirmations to optimize office efficiency.
• Processed insurance claims and coordinated benefits verification for patients.
• Maintained accurate patient records using dental practice management software.
• Assisted with front office operations, ensuring a welcoming environment for patients.
• Answered phone calls and messages for 3 dental facilities, scheduling appointments, and handling patient inquiries.

• Resolved customer inquiries effectively via phone and email, ensuring high satisfaction levels.
• Documented call details accurately in CRM system to streamline follow-up processes.
• Assisted team members in training new employees on best practices and operational protocols.
• Collaborated with management to improve call handling procedures, enhancing service efficiency.
• Handled high-volume inbound calls, addressing patient inquiries and scheduling appointments efficiently.