Jaqueline Rodriguez-Castaneda
Las Vegas,NV
Summary
Dynamic professional with experience as an Instructional Aide at CIVICA Nevada Career & Collegiate Academy, excelling in customer service and critical thinking. Proven ability to enhance student engagement and foster positive relationships, while effectively supporting diverse learning needs. Adept at problem resolution and committed to improving educational outcomes through collaborative efforts.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Instructional Aide
CIVICA Nevada Career & Collegiate Academy
08.2021 - 01.2024
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
- Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
- Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
- Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
- Supported student learning objectives through personalized and small group assistance.
- Enhanced student engagement by incorporating hands-on activities and interactive learning tools into lessons.
- Collaborated with instructional team members to create a cohesive educational experience for all students.
- Aided teachers in designing and implementing lesson plans to enhance student learning outcomes.
- Supported the development of students'' critical thinking skills by facilitating group activities and discussions.
- Assisted teachers in developing and implementing lesson plans.
Cashier
Jack in the Box
01.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Mojave High School
NLV NV05-2021
Skills
- Customer service
- Point of sale operation
- Customer relationship management
- Time management
- Cash handling
- Product knowledge
- Critical thinking
- Interpersonal skills
- Active listening
- Customer relations
- Problem resolution
- Customer education
- Product and service solutions
Languages
Spanish
Professional Working
Timeline
Instructional Aide
CIVICA Nevada Career & Collegiate Academy
08.2021 - 01.2024
Cashier
Jack in the Box
01.2020 - 08.2021
High School Diploma -
Mojave High School
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