Melissa Moreno

• Developed and executed HR business plan for multi-state, 1,500-employee workforce.
• Managed team of three direct reports; organizational partner in workforce planning, benefit design, employee recognition and retention, risk management, staff development and creation and implementation of HR policies and procedures.
• Employee Relations: Partnered with executive team in interpreting policies, recommending viable solutions and proposed course of action.
• Advised and assisted management on disciplinary actions and performance improvement plans.
• Investigated complex ER complaints and proposed appropriate course of action.
• Project Management: Spearheaded and launched numerous initiatives including Wellness Program, HR 101 Binder, conversion of Payroll and HRIS system from Ceridian to ADP and reduced WC ex mod rating from 128% to 92%.
• Won Silver Award from WC carrier for decreasing costs, ex mod rate and successful RTW program.
• Recruitment and Retention: Recruited senior level positions; conducted and tracked ex.

Spearheaded work comp initiatives resulting in an improved experience rating of 92%.

• HR internal consultant and partner for Hospitality Division, supporting, 2,000, employee workforce.
• Managed one direct report; directed staff relations and implementation/coordination of policies and procedures.
• Senior Leadership Hospitality Team Member - Created strategic plan and discussed actions ensuring adherence to organizational policies; conceived and recommended procedural changes improving operational functions of HR consulting teams.
• Successfully piloted first and largest HR consulting team on property, setting the standard for the HR internal consultant (business partner).

Spearheaded cross-functional initiative to integrate internal HR consultants into each business unit.

• Advised management and employees in interpreting policies and recommending solutions along with a suggested course of action.
• Established newly created Staff Relations Department as a positive resource on property for both management and staff members as part of a union avoidance plan.
• Planned and produced Staff Appreciation days and Staff Health and Lifestyle Fairs.
• Created and implemented leave of absence procedures property-wide.
• Created property-wide Communication Team eliciting and sharing employee suggestions to senior management.
• Actively trained both members of management and new hires on the Tribal Labor Relations Act and their role in maintaining positive employee and labor relations.