JAQUELINE SALAZAR
CHILDRESS,TX
Summary
Skilled service advocate with relevant background in customer relationship management and conflict resolution. Strengths include active listening, empathy, problem-solving skills and ability to handle difficult situations effectively. Demonstrated impact through improved customer satisfaction and loyalty in previous roles. Experienced in using CRM software for tracking interactions and maintaining organized client information. Attentive to needs of diverse healthcare groups and facilities and motivated to make positive impact. Experienced in EMR systems.
Overview
12
12
years of professional experience
Work History
Aetna MAC Service Advocate
CVS/AETNA
08.2021 - 12.2023
- Reached out to members to improve the members experience with their health plan by welcoming new members, encouraging benefit education, as well as providing solutions for their healthcare needs.
- Resolved discrepancies on Medicare claims with insurance carriers.
- Provided information and answered questions about Medicare health insurance plans to members.
- Interpreted federal regulations regarding Medicare eligibility requirements and communicated them clearly to customers.
Dallas, TX
SALES AND SERVICE ADMIN
03.2018 - 10.2019
- Managed several projects simultaneously responsibilities included; making sure all parts needed were to be onsite, coordinated with proper service tech for job, and weekly production meetings internally to insure machines were on time for said project
- Planned service visits along with providing formal quotations
- Along with these tasks included daily tasks to service existing customers with any spare parts or service needed
- This including the America's and any Latin country
- As well as providing invoices, quotations, etc
Lubbock, TX
PHONE BANKER WELLS FARGO
06.2017 - 12.2017
- Knowledgeable in bank policies as well as computer operations skills
- Telephone etiquette Problem solving orientation
Lubbock, TX
RTL GENOMICS
05.2016 - 05.2017
- Assisted with extraction protocols, DNA and RNA library construction
- Set up DNA sequencing runs as well as capturing images of gel afterwards Sanitizing (cleaning) lab equipment and machines
- Use of single and multichannel pipettes
Childress, TX
FRONT DESK CLERK SUPER 8
06.2012 - 12.2015
- Negotiated with the customer by weighing the wants and needs of the customer with the requirements of the business to find a reasonably priced room for them
- Scheduled reservations for the customers. Management responsibilities
Education
Bachelor of Science - Biology
Texas Tech University
Lubbock, TX05-2017
Skills
- CPR & AED
- Customer Service
- Administrative
- Microsoft Office
- Numbers
- ICal
- Keynote
- Pages
- Receptionist
- Project Management
- Bilingual Spanish
- CMS guidelines
- Medicaid and Medicare Knowledge
- Medical Terminology
- Health Education
- Healthcare Education
- HIPAA Compliance
References
- Ashish Kumar, (469) 271-3571
- Debra Wallace, (214) 909-9400
- Jennifer Hart, (817) 201-7483
Languages
Spanish
Professional
References
References available upon request.
Timeline
Aetna MAC Service Advocate
CVS/AETNA
08.2021 - 12.2023
Dallas, TX
SALES AND SERVICE ADMIN
03.2018 - 10.2019
Lubbock, TX
PHONE BANKER WELLS FARGO
06.2017 - 12.2017
Lubbock, TX
RTL GENOMICS
05.2016 - 05.2017
Childress, TX
FRONT DESK CLERK SUPER 8
06.2012 - 12.2015
Bachelor of Science - Biology
Texas Tech University