Jaqueline Serrato-Mendoza

Continuing Services Unit (CS)

• Focused on addressing barriers to reunification and ensuring the child's well-being ain alternative placements like foster care or adoption.
• Provided case management services e.g provide referrals for housing, mental health, court order programs, /crisis intervention, governmental assistance (DPSS), etc.
• Interacted with court system e.g: complete court reports.
• Developed and implemented service plans.
• Supported foster families, facilitated reunification, and advocated for child(ren) and their families.
• Maintained accurate records and documentation.
• Collaborated with collaterals and professionals.
• Assessed family dynamics.

Placed in Continuing Services until Fall 2022

• Conduct monthly check-ins with caregivers, legal guardians, foster parents, legal parents, and children.
• Assisted with documentation and contacting collaterals.
• Performed case management activities that include providing resources and referrals as needed.
• Interviewed and collaborated with law enforcement, County Counsel, therapist, doctors, school staff, and other collaterals as needed.
• Interviewed parents, minors, legal guardians, foster parents, and caregivers.
• Completed home assessment.
• Filed paperwork using a case model format.
• Utilized CWS, CMS, and LA Kids.

Placed in Emergency Response until Spring 2023

• Respond to "immediate" & "5-day" referrals.
• Investigated allegations of abuse and/or neglect.
• Determined the need for community response or open case (in-home or removal order).
• Assisted with documentation and contacted collaterals to complete referral investigation.
• Assisted in obtaining records
• Performed case management activities that included providing resources, and referrals.
• Utilized CWS, CMS, CLETS, and LA Kids.

• Provided weekly individual therapy to survivors of domestic violence and human trafficking at a confidential shelter.
• Provided therapeutic interventions based on the client's diagnosis.
• Completed clinical notes for every therapeutic session and DV Empowerment group sessions.
• Facilitated weekly DV Empowerment group.

Supervisor: Maria Jimenez-Torres

• Assist with Plaza de la Raza's social media.
• Created flyers to promote/advertise community events, resources, and human services.
• Assisted with Vita Tax Prep and academic tutoring for clients in the Family Source Centers (FSC) Program.
• Assisted with accounting and administrative duties.

Supervisor: Maria Jimenez-Torres

• Assisted low income families with family supportive services like tax preparation, job search and readiness, rental assistance, tutoring, and family basic needs.
• Performed case management services for a caseload of 20-25 clients monthly and developed case notes.
• Assisted in creating community events for local residents.Planned and coordinated outreach and community engagement events.

Supervisor: Maria Jimenez-Torres

• Handled the social media of Plaza de la Raza.
• Assisted with online event production and documentation.
• Prepared and executed online activities that were planned to celebrate Plaza de la Raza's 50th Anniversary.
• Assisted in events that helped raise money and raised toys for Plaza's annual Toy Drive for low-income families.

• Worked as a team member performing cashier and product assistance.
• Provided excellent customer service and support.
• Performed bookkeeping and accounting assignments.