Jaqueline Sivori

Currently part of the One and Only team for the summer season,

actively contributing in Jetty Area

• Act as the primary point of contact at the Jetty for high-profile guests, ensuring a seamless arrival and departure experience by boat.
• Provide personalized service, maintaining the highest standards of luxury hospitality .
• Coordinate with marina teams, concierge, and security to manage guest logistics and ensure safety protocols are followed.
• Offer detailed information about resort services, events, and local attractions to enhance guest experiences.
• Assist with private yacht arrangements, jetty-side amenities, and bespoke guest requests with discretion and professionalism.
• Maintain a polished and welcoming environment at the Jetty Lounge and dock areas, ensuring constant readiness for VIP arrivals.

• Supervised brand activation teams to ensure successful implementation of merchandising strategies and promotional campaigns.
• Organized and managed staff schedules, optimizing team performance and operational efficiency.
• Conducted on-site audits to maintain quality standards and brand consistency across different locations.
• Recruited and trained new team members, fostering a proactive and results-oriented work environment.
• Collaborated with cross-functional teams to align brand activation initiatives with overall marketing objectives.
• Known for being proactive, eager to learn, and a strong team player committed to achieving shared goals.

Supervision of Promoters during Canvassing Operations
During this campaign, I was responsible for supervising a team of field promoters conducting canvassing activities in retail establishments. The main objective of the initiative was twofold:

As the supervisor, my responsibilities included:

• Coordinating daily routes and assigning commercial zones to each promoter.
• Monitoring performance and ensuring promotional targets were met.
• Providing on-site support and training to improve communication and persuasion techniques.
• Collecting daily reports and feedback to adjust strategies in real time.
• Ensuring proper branding and professional presentation in the field.

• Assisted clients by addressing inquiries, providing information, and ensuring a welcoming environment.
• Managed memberships and registrations, maintaining accurate records and processing client data efficiently.
• Promoted gym services and products to potential and existing members, contributing to sales growth.
• Developed strong communication, problem-solving, and sales skills through daily client interaction and service delivery.

• Welcomed guests with professionalism and warmth, ensuring a high-end first impression aligned with fine dining standards.
• Managed reservations and seating arrangements efficiently using booking systems to optimize table turnover and guest satisfaction.
• Coordinated closely with the service and kitchen teams to maintain smooth front-of-house operations.
• Handled customer inquiries, special requests, and complaints with discretion and a focus on excellent service.
• Maintained an organized reception area and provided information about menus, events, and restaurant services.
• Contributed to a memorable dining experience by creating a welcoming atmosphere for both local and international guests.

Supervision of Promoters

Objective: Ensure that promoters fulfill their duties at the point of sale.

• Daily/weekly checklists: To evaluate punctuality, appearance, goal achievement, etc.
• Photo reports: Evidence of work at the point of sale.
• Clear KPIs: Sales, customer acquisition, samples delivered, etc.
• Constant communication: WhatsApp group, brief weekly meetings, or use of platforms like Trello or Notion for tracking.
• Monthly evaluations: Feedback on performance.

• Served as the first point of contact for corporate clients, delivering a high level of customer service through prompt assistance and tailored solutions.
• Handled client inquiries efficiently, ensuring a smooth and professional experience from the initial interaction onward.
• Coordinated and managed travel arrangements, including bookings for transportation, accommodations, and related services.
• Maintained clear communication with service providers and clients to guarantee timely and accurate reservation handling.
• Developed strong organizational and multitasking skills in a fast-paced, service-oriented environment.

• During my two-year tenure working with various marketing agencies, I had the opportunity to collaborate with several brands across a range of events including exhibitions, congresses, and brand activations. My role encompassed a variety of responsibilities tailored to the specific needs of each event, including: Guest Reception: Welcoming and assisting guests, ensuring a smooth and professional experience from arrival to departure. Event Support: Providing on-site support and coordination to ensure events ran seamlessly. Brand Activation: Engaging with attendees to promote and enhance brand presence and visibility. Data Entry: Managing and inputting data accurately to support event planning and follow-up activities. This experience allowed me to develop strong skills in event management, client interaction, brand promotion, and data handling.