Jaqueline Solis
Aurora,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Receptionist Manager
Valley Honda
Aurora, IL
05.2017 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance at the highest volume Honda dealership in the Midwest.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received and routed business correspondence to correct departments and staff members.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Assisted finance with paperwork processing; issuing plates as well as running credit bureaus.
- Reported all fraudulent activity to credit reporting agencies.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Maintained CRM database with customer updates and report generation.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Sales Associate
American Eagle Outfitters, Inc
Aurora, IL
02.2019 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Tracked stock using company inventory management software.
- Prepared large cash deposits with zero discrepancies.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Team Member
Chick-Fil-A
Batavia, IL
09.2016 - 05.2017
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved issues quickly to maintain productivity goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Education
Associate of Arts - Nursing
Waubonsee Community College
Sugar Grove, IL05.2023
Skills
- Records and Database Management
- Financial and Operational Reporting
- Planning and Prioritization
- Policy Management
- Organizational Management
- Employee Performance Evaluations
- Training
- Skilled in Mediation
- Human Resources Management Software
- Service Quality Standards
- Electronic Filing System
- Front Office Operations
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
American Eagle Outfitters, Inc
02.2019 - 07.2019
Receptionist Manager
Valley Honda
05.2017 - Current
Team Member
Chick-Fil-A
09.2016 - 05.2017
Associate of Arts - Nursing
Waubonsee Community College
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