Summary
Overview
Work History
Education
Skills
Timeline
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Jaqueline Ticas

53019 Calle Olivo Coachella,CA

Summary

Friendly, dedicated individual currently seeking a position with an environment that will utilize my excellent customer service skills and education, while allowing me to continue to learn and grow within the company.

Overview

5
5
years of professional experience

Work History

AMPM Cashier

Abraham Shaath
La Quinta, CA
04.2021 - Current
  • Excellent Customer Service.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Organization.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Food prepping.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Deep cleaning.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Crew Trainer.

Eisenhower Desert Orthopedic

Jerry Marmon
Rancho Mirage, CA
01.2022 - 02.2022
  • Excellent Customer Service
  • Front Desk
  • Scheduling Appointments
  • Checking in/Checking out patients
  • Inputting referrals and authorizations
  • Pod rep
  • Running insurances making sure they're active
  • Answering phones
  • Multi-tasking
  • Time management
  • Organization

Mcdonald's

Nancy Segura
Coachella, CA
10.2018 - 04.2020
  • Excellent Customer Service.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Crew Trainer.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Able to work in a fast pace environment.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.

Education

College - Medical Office Specialist

Mayfield College
Cathedral City, CA
01.2022

High School Diploma -

Coachella Valley High School
Thermal, CA
05.2019

Skills

  • Excellent Customer Service
  • Bilingual (Spanish/English)
  • BLS Certificate
  • Scheduling/Answering phones
  • HIPAA Compliance
  • ICD-10 Coding and Compliance
  • CPT/HCPCS Coding and Compliance
  • Billing, Claims and File Management
  • Data Entry (40 wpm)
  • Microsoft Office Proficient
  • Multi-tasking

Timeline

Eisenhower Desert Orthopedic

Jerry Marmon
01.2022 - 02.2022

AMPM Cashier

Abraham Shaath
04.2021 - Current

Mcdonald's

Nancy Segura
10.2018 - 04.2020

College - Medical Office Specialist

Mayfield College

High School Diploma -

Coachella Valley High School

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Jaqueline Ticas