Jaqueline Upton
Seattle,WA
Summary
Bilingual English-Portuguese professional with 7+ years of experience in administrative support and office management. I hold a Bachelor's in Executive Assistance and am a highly organized person, highlighting my calendar management and travel arrangements skills. I have a keen eye for detail, ensuring that communication and collaboration are present in the workspace, and my adaptability, problem-solving skills, and proficiency in different systems tools make me a valuable asset, such as my knowledge of Zendesk, Salesforce, and MS Office. Moving forward, I am looking for a role where I can apply my ability to manage complex tasks and provide executive assistance for a results-driven company.
Overview
13
13
years of professional experience
Work History
Executive Administrative Assistant
Mayor Law Offices,Inc.
09.2022 - Current
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Prepared and processed invoices for attorney billing.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Prepared and managed attorney travel itineraries to optimize scheduling.
PARTNER PROGRAM COORDINATOR
Redfin
09.2021 - 07.2022
- Coordinated and facilitated the integration of 50 real estate agents into Redfin's partner program, with 90% aligned with customers, generating over $120,000 in monthly revenue for the company
- Verified Partner licenses and contracts and registered 60+ customers weekly in the system, maintaining documentation records through Salesforce and ensuring their continuous updates
- Achieved 100% of the daily target, which required handling approximately 30 phone calls and responding to 100 emails per day
- Managed many customer inquiries while adhering to strict SLAs, ensuring a top-quality customer experience and appropriate real estate agent pairing
- Created educational content (guides, videos, webinars, FAQs) to address customer inquiries and improve the onboarding process, and organized training for Partner Agents to enhance their ability to assist the customers.
REAL ESTATE ADMINISTRATIVE ASSISTANT
Alhadeff Realty
05.2020 - 09.2021
- Kept contacts organized with Salesforce system to maintain readiness for future mailings.
- Coordinated leads management with HubSpot CRM software to improve efficiency with prioritized prospects.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
CONTENT REVIEWER LANGUAGE SPECIALIST
Facebook / Meta (BC-Forward company Contractor)
04.2017 - 10.2019
- Assessed approximately 2,000 user-generated pieces of content daily, including posts, images, videos, and comments, to ensure compliance with Meta's content policies or identify violations related to hate speech, harassment, graphic violence, misinformation, or other policy breaches, consistently exceeding the daily content evaluation target by around 20%
- Executed well-founded and documented decisions regarding removing content that violated policies and user restrictions or escalating more complex cases to moderators or higher-level authorities
- Monitored content and ensured high-quality standards for company users,while working with product teams
- Managed daily workflow for numerous experiments and projects with the ability to pivot to new assignments at any given time.
- Curated data in English and Portuguese.
ADMINISTRATIVE ASSISTANT
Bradesco Bank
12.2012 - 07.2013
- Monitored and responded to 30 emails and handled 10-15 daily calls, maintaining continuous communication to schedule calls, meetings, and biweekly travels to the Executive
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted coworkers and staff members with special tasks on daily basis.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Ordered monthly office supplies, oversaw mail management, and addressed any administrative issues that arose in the office.
EXECUTIVE ASSISTANT
ISA CTEEP - Electric Power Transmission Company
01.2011 - 06.2012
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Coordinated events and worked on ad hoc projects.
Education
Bachelor's in Executive Assistance -
Faculdades Metropolitanas Unidas
Sao Paulo, Bazil06.2013
Skills
- Zendesk
- Salesforce
- Microsoft Office Suite
- Google Workspace
- Exceptional Calendar Management
- Organizational Skills
- Project Management
- Problem-Solving
Timeline
Executive Administrative Assistant
Mayor Law Offices,Inc.
09.2022 - Current
PARTNER PROGRAM COORDINATOR
Redfin
09.2021 - 07.2022
REAL ESTATE ADMINISTRATIVE ASSISTANT
Alhadeff Realty
05.2020 - 09.2021
CONTENT REVIEWER LANGUAGE SPECIALIST
Facebook / Meta (BC-Forward company Contractor)
04.2017 - 10.2019
ADMINISTRATIVE ASSISTANT
Bradesco Bank
12.2012 - 07.2013
EXECUTIVE ASSISTANT
ISA CTEEP - Electric Power Transmission Company
01.2011 - 06.2012
Bachelor's in Executive Assistance -
Faculdades Metropolitanas Unidas
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