Summary
Overview
Work History
Education
Skills
Timeline
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Jaqueline Uribe

Alamo,TX

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Well-versed in reservation and hotel management systems.

Overview

5
5
years of professional experience

Work History

Guest Recognition Specialist

Four Seasons Hotel Austin
Austin, TX
05.2023 - 02.2024
  • Maintained historical information and reports that evaluate revenue management performance including source of business, booking pace and geographical analysis
  • Generated weekly reports on occupancy levels, revenue trends and other relevant data for management review.
  • Reviewed guest profiles daily to ensure information was up to date including guest preferences, contact information, photo recognition, and merging duplicate profiles
  • Reviewed all guest reservations daily to prepare for arrivals that were 3-4 days out
  • Coordinated with other departments to ensure guests preferences and requests were met

Reservations Agent

Four Seasons Hotel Austin
Austin, TX
07.2022 - 05.2023
  • Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
  • Provided accurate information regarding hotel facilities, services, and rates.
  • Assisted guests via phone, email, and live chat by providing confirmations, answering questions and offering general information.
  • Generated maximum revenue using upselling and cross-selling techniques.

Communications Operator

Four Seasons Hotel Austin
Austin, TX
07.2021 - 07.2022
  • Answered incoming calls and routed to the appropriate personnel.
  • Provided customer service over the telephone, email, and live chat by responding to inquiries and requests in a professional manner.
  • Updated personnel directory to keep telephone extensions and employee information current.
  • Participated in emergency preparation meetings to understand crisis management procedures.

Student Life Office Assistant

Austin Community College
Leander, TX
01.2023 - 09.2023
  • Performed office duties in support of Student Life staff, and departmental programming and initiatives, including but not limited to, word processing, data entry, maintaining files, processing mail, duplication requests, and reviewing and maintaining forms.
  • Produced recruitment & communication materials via Canva & Google Suite, including but not limited to, handouts, fliers, newsletters, brochures, manuals, and other documents.
  • Provided excellent customer service to internal and external partners while establishing and maintaining effective working relationships.

Theme Park Cast Member

Walt Disney World Resort
Lake Buena Vista, FL
01.2019 - 11.2021
  • Greeted guests and answered questions about the park and attractions.
  • Provided customer service to visitors of all ages.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.

Education

BBA - Management

The University of Texas Rio Grande Valley
Edinburg, TX
05.2025

High School Diploma -

Donna North High School
Donna, TX
05.2016

Skills

  • Multitasking and Time Management
  • Strong Organizational Skills
  • Microsoft Suite Knowledge
  • Proficient in Opera
  • Excellent Verbal Communication Skills
  • Bilingual

Timeline

Guest Recognition Specialist

Four Seasons Hotel Austin
05.2023 - 02.2024

Student Life Office Assistant

Austin Community College
01.2023 - 09.2023

Reservations Agent

Four Seasons Hotel Austin
07.2022 - 05.2023

Communications Operator

Four Seasons Hotel Austin
07.2021 - 07.2022

Theme Park Cast Member

Walt Disney World Resort
01.2019 - 11.2021

BBA - Management

The University of Texas Rio Grande Valley

High School Diploma -

Donna North High School

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Jaqueline Uribe