Jaqueline Valdez
El Paso
Overview
11
11
years of professional experience
Work History
Host
La Numero 4
02.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Clasico Kitchen Bar
12.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Delivery Driver Helper
USPS
11.2024 - 01.2025
- Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
- Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
- Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
- Optimized package retrieval at each stop through a thorough understanding of the truck''s layout and organization of packages according to delivery sequence.
Personal Shopper
Walmart
10.2024 - 12.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Security Guard
Deployed Services
02.2024 - 10.2024
- Patrols and monitors activities of premises to discourage criminals and ensure the environment is safe and secure
- Evicts trespassers, violators, and detains perpetrators while following legal protocols before relevant authorities arrive
- Controls the entrance and departure of employees, visitors, and vehicles according to rules and regulations
- Monitors surveillance cameras to watch out for any disruptions or unlawful activities
- Provides detailed reports on activities and any incidents that have occurred to management
- Responded quickly to emergency situations to assess and deflect issues.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Sales Associate
Khols
04.2020 - 12.2020
- Delivered exceptional customer service by interacting with customers to provide a welcoming environment and ensuring their needs were met
- Assisted with locating items in the stockroom and ensured accurate pricing
- Maintained inventory by arranging, and restocking the stockroom areas
- Provided cashier support during busy shopping hours by handling cash, checks, and credit card transactions with precision while following the company's policies and procedures
Retail Sales Associate
Ross Dress for Less
08.2018 - 11.2018
- Provided outstanding customer service by interacting with customers to provide a welcoming environment
- Assisted with locating merchandise and ensuring accurate pricing
- Arranged items on store racks and shelves
- Monitored fitting room areas and provided cashier support during busy shopping hours
Cashier
The Hospitals of Providence East Campus
12.2016 - 07.2017
- Greet patients and discussed and obtained their menu selections for the next day's meals, adhering to dietary restrictions, and confirmed and input patients' choices at the bedside
- Examined patients' trays for allergens, special requests, proper reheating, and accuracy, ensuring all items on tray tickets were present
- Made additional rounds to ensure selections were received from all patients, as appropriate
- Engaged in service recovery to address patient complaints, whenever possible, including delivering additional items to patients according to their diet restrictions
Server
Wing Daddy's Sauce House
05.2016 - 12.2016
- Delivered excellent customer service and took orders from customers
- Knowledgeable of the restaurant's menu and gave suggestions for improvement
- Transmitted orders to the bar and kitchen by recording guests' choices and identifying their special dietary needs and special requests
- Provided cashier support and was responsible for opening and closing the shop
Sales Associate
Papaya Clothing
10.2015 - 01.2016
- Delivered exceptional customer service while following the company's rules and regulations
- Ensured service, merchandising, and operational standards were met by stocking, replenishing, and organizing inventory
- Maintained a professional attitude with sincerity and enthusiasm reflecting the brand's commitment
- Followed the company's policy on counts, markdowns, re-tickets, and inventory control
Barista
Dunkin Donuts
01.2015 - 05.2015
- Prepared food and beverages to standard recipes or customized for customers including recipe changes such as temperature, the number of ingredients, or substituted ingredients
- Met the store's operating policies and standards, including providing quality beverages and food products, cash handling, store safety, and security, with or without reasonable accommodation
- Engaged with and understood customers, including discovering and responding to customer's needs through clear and pleasant communication
Cashier
Whataburger
08.2014 - 01.2015
- Processed credit cards, cash, checks, and gift cards
- Established and maintained a positive work environment to deliver exceptional customer service and meet customer's needs
- Counted money in cash draws at the beginning and end of shifts to ensure amounts were correct
Education
Associate in Science - Nursing
El Paso Community College
El Paso, TX09.2017
Skills
- Proficient in Microsoft Office
- Multitasking
- Customer service
- High-pressure performance
- Multitasking proficiency
- Adaptable to change
Languages
Spanish
Native or Bilingual
Timeline
Host
La Numero 4
02.2025 - Current
Server
Clasico Kitchen Bar
12.2024 - 02.2025
Delivery Driver Helper
USPS
11.2024 - 01.2025
Personal Shopper
Walmart
10.2024 - 12.2024
Security Guard
Deployed Services
02.2024 - 10.2024
Sales Associate
Khols
04.2020 - 12.2020
Retail Sales Associate
Ross Dress for Less
08.2018 - 11.2018
Cashier
The Hospitals of Providence East Campus
12.2016 - 07.2017
Server
Wing Daddy's Sauce House
05.2016 - 12.2016
Sales Associate
Papaya Clothing
10.2015 - 01.2016
Barista
Dunkin Donuts
01.2015 - 05.2015
Cashier
Whataburger
08.2014 - 01.2015
Associate in Science - Nursing
El Paso Community College
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