Word, Excel, Ridgemark, ADP, Quickbooks, Outlook
Jaqueline Villanueva
Lead Administrative Coordinator
CA
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
2
2
Language
Work History
Lead Medical Administrative Leader
Steven B. Silbart, MD. Medical Corporation
Los Angeles, United States
02.2012 - Current
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Offered technical support and troubleshot issues to enhance office productivity.
- Communicated with patients and clients
- Completed and filed financial documentation for accounting purposes.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Advocated for patients through conversations with insurance representatives.
- Kept organized documentation of prescription refill information for office.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Called patients to confirm scheduled appointments day in advance.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Actively listened to customers, attorney's handled concerns quickly and escalated major issues to correct leader.
Administrative Office Manager
Preferred Roofing Services
Van Nuys, CA
03.2005 - 08.2010
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
- Assisted marketing department in planning client functions.
Human Resources Manager /Administrative Manager
The Salvation Army Rehabilitation Center
Canoga Park , CA
06.2000 - 03.2005
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Sparked productivity by setting itineraries and scheduling appointments.
- Recruited and hired qualified candidates for vacant and new positions.
- Lead meetings and presentations within company.
- Managed employee exit interviews and paperwork.
- Maintained and scheduled complex calendars.
- Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using ADP
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Clerk Typist
U.S Attorney Office
Los Angeles, United States
01.1998 - 01.1999
- Provided diverse clerical support to business personnel.
- Provided primary customer support to internal and external customers.
- Assisted with on-boarding process of new hired DA Attorneys
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Helped employees register for benefits programs using online portals.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Typed documents with 45 WPM
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA 08.1996 - 06.1997
Associate of Arts - General Education
RioHondo College
Whittier, CA 05.2001 -
Skills
Multi-line phone systems
Scheduling expert
Proficiency in medical management systems
Inventory management
Patient care and confidentiality
Decision-Making
PPE Compliance
First Aid/CPR
Data Entry/10 -Key
Analytical and Critical Thinking
Organization and Time Management
Problem-Solving
Dependable and Responsible
Good Telephone Etiquette
Filing and data archiving
[45] WPM typing speed
Clerical Support
Planning and Coordination
Software
Timeline
Lead Medical Administrative Leader
Steven B. Silbart, MD. Medical Corporation
02.2012 - Current
Administrative Office Manager
Preferred Roofing Services
03.2005 - 08.2010
Associate of Arts - General Education
RioHondo College
05.2001 -
Human Resources Manager /Administrative Manager
The Salvation Army Rehabilitation Center
06.2000 - 03.2005
Clerk Typist
U.S Attorney Office
01.1998 - 01.1999
High School Diploma -
Bell Gardens High School
08.1996 - 06.1997