Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaqueline K Gomez

Corona,CA

Summary

Compassionate professional with a strong background in customer service and healthcare. Proven ability to ensure safety and comfort for individuals, while demonstrating adaptability and effective communication. Dedicated professional with strong customer service and conflict resolution skills. Experienced in aviation safety and assisting passengers, ensuring comfortable and secure travel experiences.

Overview

1
1
Language
12
12
years of professional experience

Work History

CNA

Palm Terrance
Corona, California
01.2023 - Current
  • Assisted residents with daily living activities and personal care needs.
  • Monitored vital signs and reported changes to nursing staff promptly.

Flight Attendant

Volaris
Guadalajara, Jalisco
01.2015 - 03.2021
  • Provided exceptional customer service and support during flights.
  • Assisted passengers with special needs to ensure comfortable travel experiences.
  • Ensured passenger safety through thorough pre-flight checks and briefings.

Customer Service Representative

Volaris Airlines
Mexico, Mexico
10.2014 - 01.2015
  • Assisted passengers with ticketing and reservation inquiries efficiently.
  • Resolved customer complaints and provided effective solutions promptly.
  • Handled baggage claims and lost item reports professionally.

Education

CNA

Adult School
Corona
01-2025

High School Diploma -

Adult School
Corona
08-2024

English-as-a-Second-Language Education

Norco College
Norco, CA
08-2022

Escuela Aviacion ITAC
Guadalajara, Jal, Mexico
09-2015

Skills

  • Flight operations
  • Aviation safety
  • Customer relationship management
  • Pre-flight inspection
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Decision making
  • Emergency procedures training
  • Emergency procedures
  • Instrument flight rules
  • Customer service

Languages

Spanish
Native/ Bilingual

Timeline

CNA

Palm Terrance
01.2023 - Current

Flight Attendant

Volaris
01.2015 - 03.2021

Customer Service Representative

Volaris Airlines
10.2014 - 01.2015

CNA

Adult School

High School Diploma -

Adult School

English-as-a-Second-Language Education

Norco College

Escuela Aviacion ITAC
Jaqueline K Gomez