Kosandra Bates
Tomball United,States
Summary
Criminal Justice student with excellent writing and communication skills, along with stable decision making capabilities. Quality-focus while committed to approaching administrative tasks with tenacity and attention to detail. Solid background in data entry with the strength to multi-task between different projects.
Overview
6
6
years of professional experience
Work History
Lead Teacher
Academic Romper Room
Houston, TX
03.2012 - 10.2013
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Create developmentally appropriate lesson plans.
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
Lead Teacher
Childrens's Red Door Learning Academy
Houston, TX
08.2010 - 02.2012
- Establish and enforce rules for behavior, and procedures for maintaining order.
- Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children.
- Adapt teaching methods and instructional materials to meet students' varying needs and interests.
Administrative Assistant Intern
City Of Houston
Houston, TX
03.2009 - 06.2010
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Complete forms in accordance with company procedures.
- Learn to operate new office technologies as they are developed and implemented.
- Supervise other clerical staff and provide training and orientation to new staff.
Customer Service Representative
NCO Financial Group
Humble, TX
01.2008 - 02.2009
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Confer with customers by telephone to provide information about services, take orders, cancel accounts, or obtain details of complaints.
Education
High School Diploma - undefined
Klein Forest
Houston, TXMay 2005
Associate of Science - Criminal Justice
LoneStar College
Houston, TXMay 2015
Skills
- 55 WPM typing speed
- Professional phone etiquette
- Pleasant demeanor
- Appointment setting
- Articulate and well-spoken
- Customer service-oriented
- Multi-line phone proficiency
- Filing and data archiving
Additional Information
Completed coursework in Business Communication
Completed coursework in Business and Computer Information Systems
Completed coursework in Business and Computer Information Systems
Timeline
Lead Teacher
Academic Romper Room
03.2012 - 10.2013
Lead Teacher
Childrens's Red Door Learning Academy
08.2010 - 02.2012
Administrative Assistant Intern
City Of Houston
03.2009 - 06.2010
Customer Service Representative
NCO Financial Group
01.2008 - 02.2009
High School Diploma - undefined
Klein Forest
Associate of Science - Criminal Justice
LoneStar College
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