Jaquelyn Cruz
La Grange,KY
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Highland Cleaners
12.2023 - 09.2024
- Organized garments and prepared them for cleaning or pressing as per specific instructions from customers or management guidelines.
- Developed strong product knowledge to provide informed recommendations based on customer needs
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Communicated effectively with dry-cleaning technicians about special requests or concerns related to customers'' items.
- Monitored inventory levels of supplies and materials, alerting management to reorder necessary items before stock depletion impacted customer service quality.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Processed customer transactions accurately, ensuring timely payments and accurate recordkeeping.
- Operated cash registers proficiently while maintaining accuracy during end-of-day closing procedures for smooth financial operations.
- Updated customers regularly on the status of their orders through phone calls.
- Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently.
Host
Mitchell's Fish Market
08.2023 - 12.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
Live-Out Nanny
Nanny Child Care
06.2022 - 08.2023
- Helped children complete homework assignments and school projects.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Balanced playtime and limited screen time to support the development of fine motor, gross motor, and cognitive skills.
- Taught children to organize toys, wash hands, and share by leading by example.
- Planned fun outings and educational activities to keep children entertained.
- Organized and cleaned the home after activities by picking up toys and straightening up play room.
- Transported children safely to and from school, medical appointments, and extra-curricular activities
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
Restaurant Team Member
McAlister's Deli
05.2021 - 06.2022
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payments for order totals.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues.
Online Grocery Associate
Walmart
01.2020 - 04.2021
- Placed completed online orders in labeled, temperature-appropriate storage pending customer pick-up.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders into customer's vehicles.
- Picked out merchandise using an inventory management system, correcting discrepancies to improve overall accuracy.
Education
Bachelor of Arts - Paralegal Studies
Eastern Kentucky University
Richmond, KY08.2025
High School Diploma -
Oldham County High School
Buckner, KY06.2021
Skills
- Fluency in English and Spanish
- Customer Assistance
- Cash Register Operation
- Retail Transactions Processing
- Organization and Time Management
- Merchandise Receiving and Handling
- Microsoft 365
- Adaptability
- Attention to detail
- Problem-solving abilities
- Commercial Cleaning
Timeline
Customer Service Representative
Highland Cleaners
12.2023 - 09.2024
Host
Mitchell's Fish Market
08.2023 - 12.2023
Live-Out Nanny
Nanny Child Care
06.2022 - 08.2023
Restaurant Team Member
McAlister's Deli
05.2021 - 06.2022
Online Grocery Associate
Walmart
01.2020 - 04.2021
Bachelor of Arts - Paralegal Studies
Eastern Kentucky University
High School Diploma -
Oldham County High School