Jaquelyn Franco Valenzuela
El Mirage,AZ
Summary
Hi! I’ve been working with guests and clients since I first started working at seventeen. I consider communication to be my biggest strength. I always communicate with guests and clients to ensure they understand any problems they may have. I ensure there's a friendly environment between me and the client to make sure we're both comfortable. I am constantly multitasking, keeping myself busy, and ensuring satisfaction from my client or guest.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Employee
Panda Express
08.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Receptionist
Stand-Up MRI Of Arizona
07.2023 - 05.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
General Merchandiser
Target
05.2021 - 07.2023
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Streamlined merchandise organization for enhanced store appearance and easier customer navigation.
- Collaborated with team members to execute promotional events, resulting in increased sales and customer engagement.
- Implemented visual merchandising strategies that attracted customers and boosted overall store performance.
- Managed inventory levels efficiently, ensuring consistent stock availability for high-demand products.
- Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
- Conducted regular price audits to maintain accurate pricing information for all products on display.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
Education
High School Diploma -
Dysart High School
El Mirage, AZ05.2023
Skills
- Dependable and Responsible
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-Solving
- Customer service
- Positive demeanor
- Multitasking and organization
- Phone etiquette
- Professional appearance
- Time management
- Clear communication
Certification
First Aid Certification
Food Handler's Card
Languages
Spanish
Limited Working
Timeline
Front of House Employee
Panda Express
08.2024 - Current
Receptionist
Stand-Up MRI Of Arizona
07.2023 - 05.2024
General Merchandiser
Target
05.2021 - 07.2023
High School Diploma -
Dysart High School
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