Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaquelyn Jackson

Georgetown

Summary

Dynamic professional with experience at Butterfly Effects, skilled in data collection and behavior intervention. Proven ability to enhance client outcomes through effective communication and adaptive learning strategies. Recognized for implementing reinforcement strategies that significantly improved client behavior, while maintaining HIPAA compliance and fostering team collaboration.

Overview

6
6
years of professional experience

Work History

RBT

Butterflyeffects
Georgetown
05.2024 - Current
  • Updated and maintained databases with current information.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized a variety of positive reinforcement techniques such as praise, rewards, tangible items, activity privileges, to reinforce appropriate behavior.
  • Performed functional assessments to determine the function of challenging behaviors exhibited by clients.
  • Communicated effectively with families about their child's progress in therapy sessions.
  • Implemented reinforcement strategies such as token economy systems or point systems to increase desirable behaviors while decreasing undesirable ones.
  • Implemented interventions outlined in behavior plans with precision and accuracy.
  • Ensured safety of all individuals involved in the treatment process by implementing safety protocols.
  • Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
  • Attended workshops and trainings related to Applied Behavior Analysis.
  • Provided 1, 1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
  • Collaborated with other professionals including BCBAs, teachers, speech-language pathologists, occupational therapists to ensure best practices are being implemented for each client.
  • Observed clients throughout sessions to identify potential triggers of problem behaviors or areas needing improvement.
  • Provided verbal prompts, physical guidance, or visual cues as needed to facilitate learning opportunities for clients.
  • Adapted treatment plans according to the changing needs of each individual client.
  • Participated in team meetings to discuss client progress and plan further interventions when necessary.
  • Assisted in developing positive behavior support plans to promote desired behaviors and decrease problem behaviors.
  • Aided patients in performing activities of daily living.

Medical Receptionist

Carbon Health
West Lake Hills
01.2021 - 11.2023
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Ordered office supplies as needed to maintain inventory levels.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered phones promptly and directed calls appropriately.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Performed data entry tasks related to billing and collections procedures.
  • Greeted and checked in patients, updating patient information in computer system.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Entered insurance, demographics and health history into patient database.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Straightened up waiting room to maintain neat and organized space.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Protected patients by observing strict HIPAA guidelines.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Checked patients in and out for appointments and collected co-payments.
  • Communicated with patients with compassion while keeping medical information private.
  • Completed relevant insurance and other claim forms.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Customer Service Representative

VXI solutions
Lubbock
05.2019 - 08.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Implemented innovative methods for streamlining the customer service process.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Collected deposits or payments and arranged for billing.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Supported sales team members to drive growth and development.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

Bachelor of Science - Human Services

Wayland Baptist University
Plainview, TX
08-2006

Skills

  • Data collection
  • Behavior intervention
  • Reinforcement strategies
  • Database management
  • Customer relationship management
  • Functional assessment
  • Appointment scheduling
  • HIPAA compliance
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Time management
  • Attention to detail
  • Problem solving
  • Adaptive learning

Timeline

RBT

Butterflyeffects
05.2024 - Current

Medical Receptionist

Carbon Health
01.2021 - 11.2023

Customer Service Representative

VXI solutions
05.2019 - 08.2020

Bachelor of Science - Human Services

Wayland Baptist University

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