Summary
Overview
Work History
Education
Skills
Timeline
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Jaquelyn Kirk

Union City

Summary

Versatile and detail-oriented professional, adept in multitasking and fostering a team-oriented environment. Demonstrated ability to enhance customer satisfaction and streamline operations, leveraging strong memory retention and HIPAA compliance skills. Achieved significant improvements in service delivery and operational efficiency.

Overview

8
8
years of professional experience

Work History

Bartender

Grady's 66 Pub
01.2023 - 09.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Patient Resource Advocate

Legacy Medical Management
11.2022 - 08.2023
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire payment process.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Helped patients by taking payments and explaining EOBs to ensure they understood their bill.
  • Worked in EPIC, ECW, and AdvancedMD.
  • Input insurance receivables.
  • Followed HIPPA regulations.

Assistant General Manager

Twin Peaks Restaurants
04.2021 - 09.2022
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Opened a new store for the franchise.

Bartender

Twin Peaks Restaurants
05.2020 - 04.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Bartender Shift Manager

Jojo's Bar and Grill
02.2019 - 06.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.

Optician

Mid-Del Vision Source
05.2016 - 02.2019
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Reviewed EOBs and corrected insurance claims.
  • Communicated with insurance companies to ensure patients received full benefits.

Education

University of Central Oklahoma
Edmond, OK

CPC - Medical Coding

AAPC
01-2025

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Memory retention
  • HIPAA compliance
  • Detail Oriented

Timeline

Bartender

Grady's 66 Pub
01.2023 - 09.2024

Patient Resource Advocate

Legacy Medical Management
11.2022 - 08.2023

Assistant General Manager

Twin Peaks Restaurants
04.2021 - 09.2022

Bartender

Twin Peaks Restaurants
05.2020 - 04.2021

Bartender Shift Manager

Jojo's Bar and Grill
02.2019 - 06.2020

Optician

Mid-Del Vision Source
05.2016 - 02.2019

University of Central Oklahoma

CPC - Medical Coding

AAPC

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Jaquelyn Kirk