Jaquelyn Maxwell
College Station,TX
Summary
Results-oriented HR and compliance professional with over 10 years of progressive experience across multiple roles within a single organization. Proven track record in enhancing organizational effectiveness through strategic organizational development, process optimization, human capital management, and employee training initiatives. Seeking a role where I can leverage my knowledge, skills, and abilities to contribute to the company's success while also fulfilling my professional goals of growth, leadership, and making a positive impact on the organization and its employees.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Allstate Insurance
Corpus Christi, TX
04.2024 - Current
- Focused on building a training platform to optimize our employee onboarding process and experience
- Organizational Development & Efficiency
- Hiring, Interviewing, & Training
- Process Documentation & Optimization
- Law & Compliance
Compliance Manager
Allstate Insurance
Corpus Christi, TX
08.2022 - 04.2024
- Ensured insurance policies met agency, state, and federal standards to mitigate Errors & Omissions (Liability) exposure to the agency
- Created compliance process for agency to limit liability risk
- Proactively looked for ways agency may be noncompliant
- Preemptively thought of and addressed potential compliance hazards
- Addressed errors by agency staff sensitively, focusing on education creating a supportive environment
Insurance Advisor
Allstate Insurance
Corpus Christi, TX
03.2020 - 08.2022
- Ensured customer satisfaction through effective communication, problem-solving, and critical-thought skills
- General customer service, billing inquiries, account management, and service needs
- Knowledgeable about policy types, the foundational concepts of insurance, and company specific standards
- Inside and outside sales, focusing on the needs of the customer and their satisfaction
- Specialized in customer policy reviews where I spotted potential gaps in coverage by building rapport with clients to find hidden exposures as well as additional assets we may be able to insure
- Primarily responsible for accounts receivable related agency processes in addition to other job duties
Education
Bachelor of Science - Human Resources Development
Texas A&M University
College Station, TX12-2026
Associate of Applied Science - Business Administration And Management
Blinn College
Brenham, TX05-2022
Skills
- Recruiting & Interview Process
- Employee Training
- Law & Compliance
- Compensation & Benefits
- Employee & Customer Onboarding
- Employee & Customer Retention
- Inside & Outside Sales
- Leadership
- Conflict Management
- Communication
- Problem-Solving
- Critical thought
- Adaptability
- Efficiency
Certification
- Property & Casualty Insurance License
- Life & Health Insurance License
Timeline
Human Resources Manager
Allstate Insurance
04.2024 - Current
Compliance Manager
Allstate Insurance
08.2022 - 04.2024
Insurance Advisor
Allstate Insurance
03.2020 - 08.2022
Bachelor of Science - Human Resources Development
Texas A&M University
Associate of Applied Science - Business Administration And Management
Blinn College
Similar Profiles
Cortney RahnCortney Rahn
Claims Adjuster at Allstate InsuranceClaims Adjuster at Allstate Insurance
DEEPAK DHINDSADEEPAK DHINDSA
Allstate Sales Agent at Allstate InsuranceAllstate Sales Agent at Allstate Insurance
Dawn RenslowDawn Renslow
Inside Adjuster Consultant 1 at Allstate InsuranceInside Adjuster Consultant 1 at Allstate Insurance
Hunter ShkapichHunter Shkapich
Senior Insurance Sales Agent at Allstate InsuranceSenior Insurance Sales Agent at Allstate Insurance
KAELYN PARRKAELYN PARR
Intelligence Collection Sergeant at United States ArmyIntelligence Collection Sergeant at United States Army