Jaquelyn Nourse
Albuquerque
Summary
As a current student at CNM enrolled in Dual Enrollment, with experience in the customer service industry, who is constantly exploring new experiences and a commitment to my future as well as the future of others, I am looking for a position that will allow me to learn and grow personally while gaining experience in the criminal and behavioral fields to increase my knowledge of the justice system, criminal procedure, and investigation techniques. My history in customer service provides me with a background on how to deal with varieties of people, while my educational participation actively increases my knowledge while improving cognitive functions.
Overview
2
2
years of professional experience
Work History
Moderator
Family Members
2026.02 - Current
- Implemented best practices for conflict resolution among users, enhancing overall community experience.
- Analyzed performance metrics to optimize future content and strategy, driving continuous growth in follower count and engagement rates.
- Served as the primary point of contact for escalated customer issues on social media, demonstrating professionalism and empathy while working toward satisfactory resolutions.
Server
Chili's Bar and Grill
2026.01 - Current
- Delivered exceptional customer service by promptly addressing guest needs and inquiries.
- Implemented strategies to upsell menu items, enhancing overall dining experience for guests.
- Maintained cleanliness and organization of dining area to uphold health and safety standards.
Host
Chili's Bar and Grill
2024.01 - Current
- Coordinated with kitchen staff and servers to maintain efficient communication and service standards.
- Assisted in maintaining cleanliness and organization of the front-of-house area for a welcoming environment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Associate of Science - Criminology
Central New Mexico Community College
Albuquerque, NM2026-08
Skills
- Cross-cultural communication
- Attention to detail
- Critical thinking
- Problem-solving
- Multitasking
- Reliability
- Interpersonal skills
- Analytical thinking
Timeline
Moderator
Family Members
2026.02 - Current
Server
Chili's Bar and Grill
2026.01 - Current
Host
Chili's Bar and Grill
2024.01 - Current
Associate of Science - Criminology
Central New Mexico Community College