Jaquelyn Perulena
Homestead,FL
Summary
Obtaining a position at a company where I can maximize my management skills, quality assurance, program development and training experience. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
20
20
years of professional experience
Work History
Referral Clerk
Del Family Eye Care
01.2019 - 10.2019
- Greeting visitors and performing general administrative duties.
- Extensive courteous telephone contact with clients Faxing letters to clients Assist others with administrative and work overflow Communication with various insurance companies.
- Data entry into client database.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Customer Service Representative
HSN Inc.
08.2018 - 01.2019
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Recommended Add-Ons to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Regularly exceeded daily sales and product add-on quotas.
Treasurer
Fusion Miami Church
01.2010 - 01.2013
- Financial officer to congregation Responsible for payment of all bills, invoices and charges.
- Performed and oversaught all financial record keeping functions.
- Prepared financial reports.
Inbound Call Center Agent
Precision Response Corporation
01.2010 - 01.2011
- Handled large volume inquiries, while providing excellent service.
- Utilized Customer Service skills to identify consumer needs, provide prompt resolution to inquiries and follow through on all calls with customers.
- Dynamic and Persuasive personality.
Bill Collector/ Data Entry Clerk
Apple Financial
01.2005 - 01.2006
Roadside Assistance Dispatcher
Inktel Contact Center Solutions
10 2023 - Current
- Reduced wait times for customers by implementing effective communication strategies between dispatchers and service providers.
- Evaluated and recommended enhancements to dispatch software, resulting in increased efficiency and ease of use for the entire team.
- Increased overall productivity through effective multitasking between phone calls, emails, radio communications, and internal messaging systems.
- Continuously updated internal databases with accurate caller information, aiding in long-term service analysis and improvements.
- Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
- Enhanced customer satisfaction by promptly addressing and resolving roadside assistance requests.
- Provided compassionate support for distressed callers, calming their nerves while obtaining essential information for proper assistance coordination.
- Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
Education
HIGH SCHOOL DIPLOMA - Veterinary
G Holmes Braddock Senior High
2003
VETERINARY TECHNICIAN - undefined
Miami High School
Miami, FL2003
Skills
- Microsoft Office Suite
- Switchboard
- Data Entry
- Organizational
- Licensed Insurance Broker
- Administrative
- Clients
- Customer Service skills
- Data Entry
- Database
- Faxing
- Financial
- Insurance
- Letters
- Microsoft Office Suite
- Organizational
- Persuasive
- Record keeping
- Switchboard
- Telephone
Additional Information
References
- Christina Garcia - 10 Years Professional Reference
- (786) 295-0149
- Tiffany Reed - 4 Years Professional Reference
- 1 (803) 381-4696
- Emma Gonzalez 6 - Years Professional Reference
- (786) 853-7036/(305)242-9046
- Lizandra Duenas 28 - Years Sister
- (786) 518-7557
- Conrad de la Torres - 28 Years Uncle / Pastor
- (305) 216-0455
Accomplishments
- Developed and implemented laboratory procedures and best practices, training guidelines and safety protocols.
- Updated veterinary office and laboratory procedures in alignment with veterinary medicine developments and technology.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Referral Clerk
Del Family Eye Care
01.2019 - 10.2019
Customer Service Representative
HSN Inc.
08.2018 - 01.2019
Treasurer
Fusion Miami Church
01.2010 - 01.2013
Inbound Call Center Agent
Precision Response Corporation
01.2010 - 01.2011
Bill Collector/ Data Entry Clerk
Apple Financial
01.2005 - 01.2006
Roadside Assistance Dispatcher
Inktel Contact Center Solutions
10 2023 - Current
HIGH SCHOOL DIPLOMA - Veterinary
G Holmes Braddock Senior High
VETERINARY TECHNICIAN - undefined
Miami High School
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