Jaquelyn Reyes
Ossining ,NY
Summary
Proven mixologist and hospitality leader, adept in fostering customer loyalty and managing high-volume events at The Raconteur. Excelled in team collaboration and efficient service delivery, significantly enhancing patron satisfaction. Skilled in cash handling and conversational in Spanish, I consistently exceed service expectations, driving repeat business without relying on numerical quantification.
Overview
8
8
years of professional experience
Work History
Mixologist
The Thorn of Thornwood
Thornwood, NY
09.2023 - Current
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
Bar Manager
The Raconteur
Pleasantville, NY
04.2022 - 09.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept bar well-stocked and organized to meet expected demands.
Bartender
Yukas Latin Fusion
Croton-on-Hudson, NY
01.2021 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Barista
The Black Cow Coffee Co.
Croton On Hudson
10.2016 - 05.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
Croton Harmon High School
Croton On Hudson06.2017
Skills
- Customer Service
- Strong multitasking
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Hospitality service expertise
- Service-oriented mindset
- Conversant in spanish
- Stamina and Endurance
Timeline
Mixologist
The Thorn of Thornwood
09.2023 - Current
Bar Manager
The Raconteur
04.2022 - 09.2023
Bartender
Yukas Latin Fusion
01.2021 - 05.2022
Barista
The Black Cow Coffee Co.
10.2016 - 05.2021
Croton Harmon High School