Jaquelyn Wilson

• Managed client inquiries and provided timely resolutions to enhance customer satisfaction. and providing up to date accurate information,
• Developed strong relationships with clients, fostering loyalty and repeat business.
• Executed daily transactions accurately, ensuring compliance with company policies and procedures.
• Speaking with a myriad of patience in a respectful,transparent and empathetic manner..
• Assisted in training new agents, sharing best practices for effective customer interactions.

I helped to provided clients with detailed information on their specific employee benefits options and guidelines.

Assisted in resolving inquiries regarding benefits enrollment and eligibility criteria.

Conducted benefit orientation sessions to educate employees on available programs.

Collaborated with HR teams to streamline benefits communication processes.

I've been a teaching assistant in both Nashville, Tn (The Learning Academy ) and in Denver, CO ( Montessori School of Colorado).

I assisted in daily care routines by fostering a nurturing and calm space for our children to explore and practice curiosity.

I was provided numerous opportunities to get creative and think of different games/activities for us to attempt as a class. This was my absolute favorite part of working with our children! It really allowed me with the chance to put myself in the children's perspective, at a deeper level.

It was such a pleasure and joy when some of my ideas were successfully . Conversely, although disappointed, I was able to grow and learn from this, which only helped me to develop better and more structured work/play activities.

• Conducted behavioral assessments to identify individual needs and develop tailored intervention strategies.
• Collaborated with interdisciplinary teams to implement evidence-based practices in client care.
• Monitored client progress, adjusting treatment plans based on data analysis and behavioral outcomes.
• Provided training and support to caregivers on behavior management techniques and reinforcement strategies.

Conducted literature reviews to support ongoing research projects and identify emerging trends.

Assisted in data collection and analysis using statistical software to enhance project accuracy.

Collaborated with team members to develop research methodologies for various studies.

Assisted in constructing detailed reports that summarized our findings. Utilizing programs; such as excel and matlab in order to generate graphs to reflect our findings in a clear and concise manner.

Participated in regular team meetings ( once a week ), contributing ideas for process improvements, reviewing any literature we may have been assigned to read. Lastly, we worked as a team to innovative solutions, ranging from basic cleanliness and safety of our lab area, to how specific experiment may be carried out most effectively.

I was a part of a high school organization called (international baccalaureate) IB Program. This program continued from 9th grade up to our Senior year. A vital part of remaining in the program was to complete over 100 hours in some type of community service.

My work at the Community Center made up the majority of this volunteer work. It was an amazing opportunity on so many levels.

More specially, I was able to assist in working with a team to organize different actives for youth, ranging from 6-12 years of age. Lastly, I was given the opportunity to tutor a few of the children with their homework or general reading skills over the summer months. I started to realize that this was something that I really enjoyed and made me genuinely feel happy and of service,