Jaquelyne Vasquez
Denver ,CO
Summary
Dynamic hospitality professional with extensive experience at Sage Hospitality, excelling in front desk operations and customer service. A demonstrated history of improving visitor satisfaction through efficient problem-solving and staff training and development. Bilingual in Spanish, adept at fostering teamwork and optimizing operational efficiency to drive positive guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
Sage Hospitality/ The Rally Hotel
01.2024 - Current
- Assisted in managing front office operations to enhance guest service delivery.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Streamlined check-in and check-out processes, improving efficiency for guests and staff.
- Supported training programs for new front office staff, fostering a collaborative environment.
- Resolved guest inquiries and complaints promptly, ensuring high satisfaction levels.
- Maintained accurate records of reservations and room availability using property management system.
- Collaborated with housekeeping and maintenance teams to uphold hotel standards of cleanliness and functionality.
- Implemented procedures for handling cash transactions, ensuring accuracy and compliance with financial protocols.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
Taskforce Front Office Manager
Sage Hospitality/ Shinola Hotel
11.2024 - 12.2024
- Oversaw front office operations, ensuring exceptional guest experiences and streamlined communication.
- Implemented standard operating procedures, improving workflow consistency and operational effectiveness.
- Coordinated guest check-in/check-out processes, maintaining high accuracy and customer satisfaction levels.
- Managed staff training, enhancing team efficiency and service quality.
- Resolved guest complaints promptly, fostering positive experiences and repeat business opportunities.
- Monitored front desk performance metrics, identifying areas for improvement to enhance service delivery.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Front Desk Supervisor
Sage Hospitality/The Rally Hotel
10.2022 - 01.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Trained new staff on customer service protocols and operational procedures.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction.
- Coordinated with housekeeping and maintenance to ensure guest accommodations met standards.
- Maintained accurate records of guest accounts and billing information.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Lead Host/Restaurant Server
The Original
01.2022 - 10.2022
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Trained and mentored new hosting staff to ensure consistent service standards.
- Coordinated reservations and walk-in guests to maximize table turnover rates.
- Assisted in developing training materials for operational procedures and customer service excellence.
- Supervised daily operations, ensuring customer satisfaction and efficient service delivery.
- Trained and mentored new staff on restaurant protocols and service standards.
- Implemented best practices for cleanliness and safety compliance in dining areas.
Education
Bachelor of Science - Hospitality Management
University of Denver
Denver, CO06-2022
Skills
- Customer service
- Front desk operations
- Staff training and development
- Employee supervision
- Problem-solving abilities
- Fluent in Spanish
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Assisted on Positive Reviews at The Rally Hotel through effectively helping with Customer Satisfaction and was able to get The Rally as 3rd best hotel in Denver
Certification
- Certified in ServSafe, Food Handling and Alchohol
- Certified in Microsoft Excel, Word, and Powerpoint
Languages
Spanish
Native or Bilingual
Timeline
Taskforce Front Office Manager
Sage Hospitality/ Shinola Hotel
11.2024 - 12.2024
Assistant Front Office Manager
Sage Hospitality/ The Rally Hotel
01.2024 - Current
Front Desk Supervisor
Sage Hospitality/The Rally Hotel
10.2022 - 01.2024
Lead Host/Restaurant Server
The Original
01.2022 - 10.2022
Bachelor of Science - Hospitality Management
University of Denver
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