Jaquese Cooke
Haledon,United States
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
Passaic, NJ
01.2002 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Eastside Highschool
Paterson, NJ06-2002
Skills
- Order Processing
- Upselling
- Business Development
- Inventory Control
- Contract Preparation
- Positive and Professional
- Exceptional Customer Service
- Reliable and Punctual
- Sales Management
- Complex Problem-Solving
- Staff Training and Development
- Performance Evaluations
- Time Management
- Cross-Functional Teamwork
- Team Leadership
- Sales Techniques
- Staff Management
- Business Planning
- Problem-Solving Skills
- Merchandising Understanding
- Product Recommendations
- Store Opening and Closing
- Inventory Control Procedures
- Retail Merchandising Expertise
- Excellent Communication Skills
- Stocking and Receiving
- Teamwork and Collaboration
- Sales Strategies
- Self-Checkout Assistance
- Goal-Oriented
- Building Rapport
- Sales Goals Attainment
- Policy and Procedure Adherence
- Multi-Tasking Strength
- Relationship Building
- Merchandising Knowledge
- Retail Store Operations
- Problem-Solving
- Inventory Tracking
Certification
Forklift License, Reach Truck License, Electric Pallet Jack License, Order Picker License
Timeline
Sales Associate
Home Depot
01.2002 - Current
High School Diploma -
Eastside Highschool
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