Jaquetta Adams
Saint Charles,MO
Summary
Adept at psychosocial rehabilitation and fostering patient engagement, I enhanced training methodologies at GC Services, leading to improved customer satisfaction. My tenure at Preferred Family Healthcare Inc. showcased my ability to utilize conflict de-escalation and crisis intervention skills effectively, ensuring patient safety and promoting a culture of continuous improvement.
I did complete Peer Support Specialist Training. I am a Recovering Addict. I just celebrated 24 years clean. I am also a mental health consumer, and have been for over 25 years. I have a wealth of experience and compassion to bring to a supportive role for people in recovery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Preferred Family Healthcare Inc.
10.2023 - Current
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Conducted client rounds to check on residents.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Facilitated on-site activities, support groups, and outings for clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Searched resident belongings prior to and during stays.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Customer Service Representative/Trainer
GC Services
10.2015 - 09.2022
- Promoted a culture of learning by sharing personal experiences from the field as well as insights from industry experts during training sessions.
- Delivered engaging presentations covering various aspects of customer service best practices, resulting in enhanced knowledge retention among participants.
- Stayed current on industry trends and best practices in customer service, incorporating this knowledge into updated training materials and methodologies.
- Fostered strong relationships with trainees by maintaining an approachable demeanor and offering ongoing support throughout their development journey.
- Conducted regular assessments of trainee progress, providing feedback and coaching as needed for continuous improvement.
- Led workshops focused on enhancing communication skills, improving problem-solving abilities, and promoting efficient teamwork among customer service representatives.
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
- Implemented regular refresher courses for seasoned customer service representatives to maintain high levels of competency and adaptability within the ever-changing industry landscape.
- Encouraged ongoing professional development among customer service representatives by providing access to relevant resources and learning opportunities within the organization.
- Enhanced customer satisfaction by providing exceptional training to customer service representatives.
Education
No Degree - Psychology
Lindenwood University
Saint Charles, MOPeer Support Specialist Training
Peer Support Specialist Certification
State Of MO07.2023
High School Diploma -
Fort Zumwalt Hight School
O'Fallon MO01.
Skills
- Patient Observation
- Psychosocial Rehabilitation
- Case Documentation
- Housekeeping skills
- Conflict de-escalation
- Documentation skills
- Emergency Response
- Crisis Intervention
- Incident Reporting
- Conflict Resolution
- Group facilitation
- Substance Abuse Counseling
- Log updating
- Self-Care Practices
Certification
- Peer Support Training - July 2024. Passed Certification test.
Timeline
Behavioral Health Technician
Preferred Family Healthcare Inc.
10.2023 - Current
Customer Service Representative/Trainer
GC Services
10.2015 - 09.2022
No Degree - Psychology
Lindenwood University
Peer Support Specialist Training
Peer Support Specialist Certification
High School Diploma -
Fort Zumwalt Hight School