Jaquetta Adams
Saint Charles,MO
Summary
Experienced in psychosocial rehabilitation and patient engagement, successfully improved customer satisfaction through enhanced training methodologies at GC Services. Demonstrated conflict de-escalation and crisis intervention skills at Preferred Family Healthcare Inc., ensuring patient safety and fostering a culture of continuous improvement.
Certified Peer Support Specalist as of July 2024.
I have a wealth of experience and compassion to bring to a supportive role for people in recovery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Preferred Family Healthcare Inc.
St. Charles MO
10.2023 - Current
- Enhanced relationship-building through adept use of cultural knowledge
- Surmounted barriers to treatment success with innovative approaches
- Strengthened collaboration among colleagues, enhancing service to clients
- Completed documentation for every incident and forwarded to correct personnel for review.
- Encouraged discussions on effective coping strategies
- Conducted client rounds to check on residents.
- Showcased expertise in using EHR systems for streamlined data entry and access for clinical documentation.
- Provided compassionate care in challenging environments
- Conducted crisis interventions, effectively calming incidents and safeguarding patients
- Facilitated on-site activities, support groups, and outings for clients.
- Detected substance influence through analysis of typical behaviors.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Managed client information with emphasis on privacy and trust
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Searched resident belongings prior to and during stays.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices, and helping them acclimate quickly to their new role responsibilities.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Assessed patient behavior, reactions and responses to treatment plans.
Customer Service Trainer
GC Services
Weldon Springs, MO
09.2015 - 10.2022
- Developed and implemented customer service training plans and objectives.
- Conducted assessments of team members to identify areas for improvement in customer service skills.
- Created standardized policies, procedures, and guidelines for customer service representatives.
- Maintained detailed records of employee performance during customer service training sessions.
- Assisted new hires in understanding the company's products and services as well as its mission statement and vision.
- Designed instructional materials such as handouts, slideshows, videos. to support the training program.
Education
Peer Support Specialist Training
Peer Support Specialist Certification
State Of MO07-2024
High School Diploma -
Fort Zumwalt Hight School
O'Fallon MO01.
No Degree - Psychology
Lindenwood University
Saint Charles, MOSkills
- Patient Monitoring
- Case Documentation
- Conflict de-escalation
- Documentation skills
- Emergency Response
- Crisis Intervention
- Incident Reporting
- Conflict Resolution
- Collaborative Group Leadership
- Substance abuse counseling
- Log updating
- Self-care practices
Certification
- Peer Support Training - July 2024. Passed Certification test.
Active member of the recovery community
- Have participated in a 12 step recovery program for 24 years, successfully maintaining long term recovery.
References
References available upon request.
Timeline
Behavioral Health Technician
Preferred Family Healthcare Inc.
10.2023 - Current
Customer Service Trainer
GC Services
09.2015 - 10.2022
Peer Support Specialist Training
Peer Support Specialist Certification
High School Diploma -
Fort Zumwalt Hight School
No Degree - Psychology
Lindenwood University