Jaquetta Jewell
Benalem,PA
Summary
Organized and motivated employee eager to obtain a position within an organization that will allow me to utilize my current skills, gain knowledge and to grow within.
Overview
13
13
years of professional experience
Work History
Service Transfer Analyst
Freedom Mortgage Corporation
10.2022 - Current
- Update client account information and records in company databases.
- Approve transfers within the FHLMC and FNMA portal.
- Ability to comprehend terms of Purchase and Sales Agreements, Letters of Intent relative to Servicing Transfers.
- Responsible for Bulk, Mini Bulk, and Manual Mortgage Servicing Loan transfers.
- Coordinate pre- and post-transfer activities between Seller, Freedom Mortgage, Document Custodian, and Subservicer.
- Facilitate conference calls pre- and post-transfer.
- Update and maintain key transfer documents, including, but not limited to, the servicing questionnaire, transfer instructions, and Process and Procedures.
- Monitor transfer tasks closely to ensure all timelines are met, and update the task tracker accordingly.
- Assist with the oversight of the daily operations of the mortgage servicing transfers.
- Update and maintain key transfer documents.
- Monitor transfer tasks closely to ensure all timelines are met and update task tracker.
- Routinely make decisions for the best course of action in driving success.
- Quickly assess the big picture in complex situations and identify what is critical to success.
- Prepare and distribute executive summaries to internal partners on key attributes relative to Transfer.
- Maintain strong relationships with internal and external partners. Quickly assess the big picture in complex situations and identify what is critical to success. Other duties as assigned.
Loan Support Specialist Sr.
Cenlar FSB
Ewing, NJ
05.2021 - 09.2022
- Create Sample Goodbye Letters
- Perform Letter QC to ensure client and state specific requirements
- Review and approve final welcome and Goodbye letters
- Creation of Manual/ correction/ retraction letters when requested by the client
- Create and provide Daily and forward compliance reports to loan Support/Portfolio Transfers team.
- Create / Save a variety of exception reports
- Review / approve daily Goodbye letters for mailing
Foreclosure Technician II
Cenlar FSB
Ewing, NJ
09.2013 - 04.2021
- Maintained a client based portfolio consisting of all 50 states for one of Cenlar’s largest clients State Farm Bank, F.S.B
- Currently working with FHA Foreclosure
- Thoroughly working all files to see them through the entire foreclosure process or closing and billing the file when file has been reinstated, loan modification approved, paid off, or short sale
- Provide a summary on each of my files every 25 days
- Completing a weekly Sales report and a monthly status report of select files and provide to my client
- Telephone and email contact with attorneys and client
- Request payoffs and Prepare reinstatements for attorneys
- Prepared bids
- Payed taxes and HOA liens
- Complete SCRA searches throughout the foreclosure process to ensure borrower is not active duty service
- Scan and upload important documents and upload into files
- File, follow-up, and fax
- Review and respond to emails and intercoms from attorneys, inner office employees and clients
- Work with the audit department to complete the State Farm Bank foreclosure portion of the audit
- Review and prepare documents for execution and audit
- Fedex completed document and send to attorney
Default Loan Servicing Associate
Cenlar FSB
Ewing, NJ
11.2011 - 09.2013
- Review status of delinquent accounts
- Contact and interact with delinquent borrowers by phone (auto dialer), using a professional and customer service oriented manner, in an attempt to help them to cure their loans
- Review relevant information and offer all available possible options
- Listen to questions and concerns and respond in a timely manner
- Processed Borrower Payments
- Managed client portfolio by bolstering growth initiatives and maintaining accounts.
Skills
- Microsoft Word, PowerPoint, Excel, and Outlook, lotus Notes
- Excellent Customer Service Skills
- Ability to work independently or in a team
- Attention to Detail
- Loan File Review
- File Organization
- Multitasking and Prioritization
- Documentation and Recordkeeping
- Loan Portfolio Monitoring
- Verbal and Written Communication
- MSP/ NCP / Cenbase / Synergy / Process Management
- Data Entry
Timeline
Service Transfer Analyst
Freedom Mortgage Corporation
10.2022 - Current
Loan Support Specialist Sr.
Cenlar FSB
05.2021 - 09.2022
Foreclosure Technician II
Cenlar FSB
09.2013 - 04.2021
Default Loan Servicing Associate
Cenlar FSB
11.2011 - 09.2013