Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JaQuetta Pearson

Little Rock,AR

Summary

Skilled Patient Care Technician offering demonstrated expertise in patient support developed over five years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Arkansas Children's Hospital
12.2020 - Current
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Collected and transported specimens to prepare for lab testing.

Cashier

Arkansas Children's Hospital
08.2018 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Housekeeping Attendant

Magnolia Health And Rehab
04.2016 - 05.2018
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Kept building entryway glass clean and polished for professional presentation.
  • Responded to requests from patrons for linens and toiletries.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Sorted, laundered and put away various laundry items.

Front End Supervisor

Kroger
05.2017 - 03.2018
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained transaction security by verifying payment cards against identification.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Created employee schedules to align coverage with forecasted demands.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Utilized store analytics to identify areas of improvement in customer experiences.
  • Developed and implemented strategies to optimize store sales and profitability.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Education

High School Diploma -

Emerson High School
Emerson, AR
05.2009

Skills

  • Mobility Assistance
  • Patient Education
  • Emergency Response
  • Infection Prevention
  • Healthy Meal Preparation
  • Vital Signs Monitoring
  • Feeding Assistance
  • Specimen Collection
  • Blood Glucose Monitoring
  • Patient Services
  • Qualified in Patient Transport
  • ADL Support
  • Patient Observation

Certification

  • CPCT/A - Patient Care Technician/Assistant


Timeline

Patient Care Technician

Arkansas Children's Hospital
12.2020 - Current

Cashier

Arkansas Children's Hospital
08.2018 - 11.2020

Front End Supervisor

Kroger
05.2017 - 03.2018

Housekeeping Attendant

Magnolia Health And Rehab
04.2016 - 05.2018

High School Diploma -

Emerson High School

Similar Profiles

CREATE PROFILE
JaQuetta Pearson