JaQuetta Pearson
Little Rock,AR
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Arkansas Children Hospital
Little Rock, AR
12.2020 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Participated in quality improvement activities within the department.
- Helped create a safe environment by following infection control policies.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Virtual Customer Service Associate
Carnival Cruise Lines
Miami, FL
08.2023 - 04.2024
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Provided customers with information on hotel services, amenities, and packages.
- Processed customer payments for reservations over the phone.
- Scheduled reservation requests and maintained accurate records of bookings.
- Verified customer information including contact details and payment method.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Followed up with customers after their stay to ensure satisfaction and address any issues.
- Maintained a thorough understanding of hotel policies and procedures.
- Resolved guest complaints by providing exceptional customer service.
- Took reservations from patrons by phone or online.
- Built and maintained productive relationships with employees.
- Customized cruise packages, accommodations, and experiences to align with all expectations, and attention to individual needs.
Virtual Customer Service Representative
Teleperformance
Bossier City, LA
05.2022 - 07.2023
- Responded to customer inquiries via telephone, email and chat.
- Provided technical assistance to customers regarding products and services.
- Resolved customer complaints in a timely manner.
- Created detailed reports for customer service related issues.
- Answered incoming calls from customers seeking assistance with product information or orders.
- Monitored all incoming emails, phone calls and online chats promptly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contacted customers about potential service upgrades, new services and account changes.
- Updated system with order specifics and customer details, preferences, and billing information.
Cashier
Arkansas Childrens Hospital
Little Rock, AR
08.2018 - 11.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Patient Care Aide
Kindred at Home
Little Rock, AR
03.2019 - 01.2020
- Provided direct patient care, such as helping with bathing, dressing, grooming and toileting.
- Assisted patients with mobility issues to move from bed to wheelchair or chair and back again.
- Administered medication in accordance with healthcare provider instructions.
- Monitored vital signs of patients, including temperature, pulse rate, respiration rate and blood pressure.
- Recorded patient information accurately in electronic health records system.
- Observed changes in the condition of patients and reported them to supervisor or nurse on duty.
- Assisted nursing staff with activities of daily living for patients requiring assistance.
- Prepared meals for patients following dietary guidelines set by healthcare providers.
- Performed basic housekeeping duties such as changing linens, cleaning rooms and bathrooms, stocking supplies.
- Offered reassurance and comfort to residents and patients while providing personal care services such as bathing, oral hygiene and toileting.
- Maintained cleanliness of work area at all times in compliance with infection control policies.
- Participated in team meetings regarding resident and patient care plans.
- Developed positive relationships with residents and patients through interactions that focused on individual preferences.
- Followed safety protocols when transferring residents between beds, wheelchairs or other devices.
- Responded quickly and calmly during emergency situations such as falls or seizures.
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Planned and prepared meals meeting patients' nutritional requirements.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Front End Supervisor
Kroger
Missouri City, TX
05.2017 - 04.2018
- Trained new employees in customer service techniques and store policies.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Conducted regular performance evaluations of front end personnel.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Used Point of Sale register system to complete transactions.
- Directed and supervised staff performance.
- Mentored newly hired staff in upselling techniques to improve sales.
- Processed credit card payments and counted back change and currency with accuracy rate.
Education
High School Diploma -
Emerson High School
Emerson, AR05-2009
Skills
- Active Listening
- Written Communication
- Microsoft Office
- PPE Compliance
- Friendly, Positive Attitude
- Quality Assurance
- Customer Service
- Decision-Making
- Basic Math
- Critical Thinking
- Multitasking Abilities
- Team Leadership
- Time Management
- Professionalism
- Data Analysis
- Motivation
- Self-Management
- Client Support
- Typing speed and accuracy
- Technical Proficiency with Customer Service
- Mobility Assistance
- Infection prevention
- Healthcare expertise
- Clinical Training
- Patient positioning understanding
- Patient Services
- Blood Glucose Monitoring
- Vital signs monitoring
- ADL support
- Corrective Action Planning
- Data Collection
- High level of autonomy
Certification
- Patient Care Aide Certification March 2020
Languages
English
Full Professional
References
References available upon request.
Timeline
Virtual Customer Service Associate
Carnival Cruise Lines
08.2023 - 04.2024
Virtual Customer Service Representative
Teleperformance
05.2022 - 07.2023
Patient Care Technician
Arkansas Children Hospital
12.2020 - Current
Patient Care Aide
Kindred at Home
03.2019 - 01.2020
Cashier
Arkansas Childrens Hospital
08.2018 - 11.2020
Front End Supervisor
Kroger
05.2017 - 04.2018
High School Diploma -
Emerson High School