Jaquetta Smallwood
Williamston,NC
Summary
Dynamic professional with a proven track record at Roanoke River Orthopedics, excelling in customer service and relationship building. Skilled in patient assessment and orthopedic equipment use, I consistently enhance customer satisfaction and operational efficiency. Committed to delivering high-quality performance and fostering strong connections with clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinicals
Roanoke River Orthopedics
Williamston, NORTH CAROLINA
01.2025 - 05.2025
- Resolved customer issues through knowledgeable and friendly service to enhance satisfaction.
- Executed daily responsibilities with accuracy and efficiency.
- Delivered exceptional service during face-to-face interactions and phone communications.
PT Perishable Associate
Food Lion
Williamston, NC
01.2024 - 02.2025
- Embodied company mission and values through honesty, integrity and high-quality performance.
- Collaborated effectively with cross-functional teams to streamline processes and improve operational efficiency.
Operations Assistant Manager
Dollar Tree
Williamston, NC
04.2023 - 08.2023
- Enforced company policies and procedures to keep operations in line with company targets and expectations.
- Generated regular reports on operational trends, performance data and progress to keep senior managers well-informed.
USDA Helper
Perdue Farms Of Lewiston Woodville
Lewiston Woodville, NC
05.2019 - 10.2019
- Reviewed and approved applications for agricultural chemicals use.
- Developed public awareness campaigns on food safety and agricultural policies.
PT Sales Associate
Dollar General
Windsor, NC
12.2018 - 03.2019
- Demonstrated company mission and values through honesty, integrity, and quality performance.
- Assisted cashiers and customers in product location, price confirmation, and stock replenishment.
- Utilized POS system to scan purchases, calculate totals, and process transactions.
- Established repeat customer base by delivering exceptional service.
Education
Associate of Applied Science - Orthopedic Technology
Martin Community College
Williamston, NC06-2026
Certificate - Orthopedic Technology
Martin Community College
Williamston, NC05-2024
High School Diploma -
North Pitt High School
Bethel, NC06-2018
Skills
- Customer retention
- Orthopedic equipment use
- Patient assessment
- Customer service
- E-commerce understanding
- Professionalism
- Relationship building
- Computer skills
Certification
- Driver License
Timeline
Clinicals
Roanoke River Orthopedics
01.2025 - 05.2025
PT Perishable Associate
Food Lion
01.2024 - 02.2025
Operations Assistant Manager
Dollar Tree
04.2023 - 08.2023
USDA Helper
Perdue Farms Of Lewiston Woodville
05.2019 - 10.2019
PT Sales Associate
Dollar General
12.2018 - 03.2019
Associate of Applied Science - Orthopedic Technology
Martin Community College
Certificate - Orthopedic Technology
Martin Community College
High School Diploma -
North Pitt High School