JAQUEZ CRAIG
IT Student
Country Club Hills,IL
Summary
Results-oriented professional with 3.5+ years of experience and a proven knowledge of customer service, Healthcare work, customer satisfaction, and conflict resolution. Aiming to leverage skills to successfully fill the Customer Service role at the company.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Personal Home Care Aide
Accent Care
Calumet City, IL
03.2021 - Current
- Assisted patients with moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Cared for clients by changing bed linens, washing, and ironing laundry, cleaning, or assisting with their personal care
- Prepared and served meals to patients according to prescribed diets.
- Performed variety of duties as requested by client, such as obtaining household supplies or running errands
- Accompanied clients to doctors' offices or on other trips outside their home, providing transportation, assistance, and companionship
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Worked with client to understand needs and provide excellent service.
EVS Housekeeper
Advocate Aurora Health Care
Hazel Crest, IL
12.2020 - 03.2021
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Kept storage areas and carts well-stocked, clean, and tidy
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
RETAIL SALES CONSULTANT
Sprint by Imobile Llc
Orland Park, IL
04.2019 - 02.2020
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Described merchandise and explain use, operation, and care of merchandise to customers
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Fan Ambassador
Hollywood Casino Amphitheater
Tinley Park, IL
05.2018 - 06.2019
- Communicated venue information about policies and procedures to guests as guests prepare to enter venue
- Answered questions about common venue programs such as upgrades, purchasing fan merchandise.
- Assisted guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items
- Directed restroom and concessions lines, as needed, to shorten guest waiting times
- Followed all health and safety guidelines as issued by State and Local Government
Customer Service Representative
Best Buy
Orland Park, IL
09.2018 - 04.2019
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Prepare sales slips or sales contracts
- Clean shelves, counters, and tables
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
- Stocked New Inventory
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
SALES ASSOCIATE
New Uses
Orland Park, IL
08.2018 - 09.2018
- Handled sales
- Retrieved Resale items for customers
- Sorted and cleaned Resale inventory
- Arranged new Resale merchandise with new signage and made appealing displays to encourage customer sales and moved overstock items
- Plastic Wrapped Fragile objects for customers and displays
Education
Associate of Applied Science - Information Technology And Networking
DEVRY UNIVERSITY
Online 08.2021 - Current
High School Diploma -
HILLCREST HIGH SCHOOL
Country Club Hills, IL 08.2015 - 05.2019
Skills
Customer ServiceMicrosoft officePOSCash HandlingSales
Patient care
Care plan assessment
PPE Compliance
Planning and Coordination
Dependable and Responsible
Multitasking Abilities
Certification
Certified Travel Agent
Timeline
Associate of Applied Science - Information Technology And Networking
DEVRY UNIVERSITY
08.2021 - Current
Personal Home Care Aide
Accent Care
03.2021 - Current
EVS Housekeeper
Advocate Aurora Health Care
12.2020 - 03.2021
RETAIL SALES CONSULTANT
Sprint by Imobile Llc
04.2019 - 02.2020
Customer Service Representative
Best Buy
09.2018 - 04.2019
SALES ASSOCIATE
New Uses
08.2018 - 09.2018
Fan Ambassador
Hollywood Casino Amphitheater
05.2018 - 06.2019
High School Diploma -
HILLCREST HIGH SCHOOL
08.2015 - 05.2019