Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jaquila Mcphee

Union City,GA

Summary

Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

15
15
years of professional experience

Work History

Server

KFC Restaurant
11.2016 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Representative

KOG PRINCIPLES
01.2012 - 08.2016
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Cashier

Chik-Fil-A
02.2010 - 05.2012
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Receptionist

J COX HOLDING
02.2009 - 02.2010
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.

Education

GED -

Langston Hughes High School
Fairburn, GA
05.2012

Skills

  • Order delivery practices
  • Food Running
  • Beverage Preparation
  • Guest Engagement
  • Food inspection
  • Supply Restocking

Accomplishments

Microsoft Office

10 YEARS

Shipping Products- 3 YEARS

Cashier - 7 YEARS

Timeline

Server

KFC Restaurant
11.2016 - Current

Customer Service Representative

KOG PRINCIPLES
01.2012 - 08.2016

Cashier

Chik-Fil-A
02.2010 - 05.2012

Receptionist

J COX HOLDING
02.2009 - 02.2010

GED -

Langston Hughes High School

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Jaquila Mcphee