Jaquile Johnson

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty while maintaining all adherence metrics i.e., 7mins AHT
• Assisted customers in navigating company website and applying for credit, improving overall user experience.

• Maintained an up-to-date knowledge of benefits and services offered by the company

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Assisted providers with coordination of care for members

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Tracked orders from start to finish to ensure timely delivery of goods or services

• Exceeded adherence and performance metrics consistently.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.