Jaquill Ray
General Manager
Plantation,FL
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Chicken Kitchen
11.2022 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with cross-functional teams to develop innovative solutions.
- Analyzed market trends and competitor activities to create competitive advantages.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Security Advisor
ADT Security Services
05.2021 - 05.2022
- Contact new and existing customers to discuss safely needs to protect their home
- Negotiate prices and terms and prepare sale agreements.
- Being knowledgeable about all products.
- Maintain contact list and follow up with customers to continue relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Restaurant Manager
Bojangles' Famous Chicken 'n Biscuits
02.2013 - 05.2021
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations, and procedures.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Diploma -
Needham B. Broughton High School
06.2011
Skills
- Organizational skills
- Restaurant Experience
- Food Safety
- Communication skills
- Inventory Control
- Sales Expertise
- Customer and Personal Service Food Production Service Orientation Administration and Management
- Judgment and Decision Making Complex Problem Solving Social Perceptiveness
- Customer Service
- Cost Management
- Labor Cost Controls
- Employee evaluation
- Customer service
- Time management
- Food Handler Certification
- Order Supplies
- Staff Training
- Goals and Performance
- Strategic Planning
- Account Management
- Business Negotiation
- Staff Management
- Market Analysis
Certification
ServSafe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
General Manager
Chicken Kitchen
11.2022 - Current
Security Advisor
ADT Security Services
05.2021 - 05.2022
Restaurant Manager
Bojangles' Famous Chicken 'n Biscuits
02.2013 - 05.2021
High School Diploma -
Needham B. Broughton High School
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