Jaquilla Jackson
Jacksonville,FL
Summary
I am a CONSISTENT, EDUCATED, HARD WORKING, IMMENSELY MOTIVATED person. I enjoy working with and for the public, I specialize in customer service in any verbal way. I feel that I am HUMOROUS, OUTGOING and a very DEPENDABLE person. I am looking to ENHANCE and expand my knowledge and skills in a position where my customer service (or relations) experience can be fully utilized to improve customer satisfaction and improve the company brand. I'm also looking to establish long term employment in a friendly and growing environment. Authorized to work in the US for any employer Over 3years experience ranging from Fast food, Hospitality, and Retail Customer Service Operating phones Cooperative, Work well with others Time Management, Flexible Manageable, adaptable, versatile Microsoft Word, PowerPoint and Excel Sales and Merchandising Cleanliness Practical, Inclined or suited to useful action, rather than speculation Versatile, turning easily or readily from occupation/job to another, changeable Strong work ethic Ability to accept and learn from criticism
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Coordinator
NEEDS, Inc.
02.2023 - Current
- Worked with supervisor to assess needs and determine best courses of action.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained employee records.
- Organized and prepared daily activities and restocked materials and snacks for facility.
- Delegated tasks to 15+ team members.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Kept accurate records for client files and handled related paperwork.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Conducted in-home visits to provide supportive services.
- Contributed to process improvement initiatives within the department by identifying areas for optimization and proposing solutions accordingly.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Maintained updated records of all financial transactions to support traceability.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
Direct Care Worker
Empowerment Program
12.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs. If needed
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted disabled clients to support independence and well-being.
Mental Health Technician
Mental Health Resource Center
08.2022 - 12.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Monitored patient behavior and immediately reported changes to supervising physician.
Student Advocate
Duval County Public School District
10.2020 - 07.2022
- Advocated for students to access available resources.
- Assisted students in exploring and selecting career paths.
- Educated students on college admissions process and scholarship requirements.
- Collaborated with parents and teachers to help students reach potential.
- Advised students on educational, career and social opportunities.
- Empowered students through counseling and skill-building exercises.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Oversaw career and job fairs to connect students with area schools and employers.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Provided resources to support students in achieving career goals.
- Organized events promoting college readiness, financial literacy, and career exploration for high school students preparing for post-secondary education or entry into the workforce.
Human Services Worker II - Supervisor 1
NORTHEAST FLORIDA STATE HOSPITAL
10.2019 - 06.2022
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Described procedures, requirements and benefits to clients and interested parties.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Developed and implemented individualized treatment plans for clients.
Lead Mental Health Associate
River Point Behavioral Health
11.2020 - 03.2022
- Assist the mental health with the daily adls
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
CASHIER - SALES ASSOCIATE - DEPT MANAGER
WALMART
02.2016 - 06.2020
- My obligations were to help customer, by greeting and thanking them for coming to shop with us, learning and acknowledging company guidelines
- Executing customer transaction with any form of cash or credit
- Make sure shelves are stocked and rotated properly
- Demonstrate a safe and friendly work zone
- Ensuring that associates are appropriately trained in current procedures
- Growing department sales and meeting performance goals
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
RETAIL ASSOCIATE
FAMILY DOLLAR
06.2016 - 01.2018
- Assisting customers with all there need and handling a cash register
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
CREW MEMBER - MANAGER
MCDONALDS
12.2013 - 02.2016
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Assisted management with inventory control and stock ordering
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Took initiative to find extra tasks when scheduled duties were completed
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Nutrition Operator
Touchpoint Medical
04.2015 - 12.2015
- I was responsible of answering phones helping patients with any and ever need they had to do over telecommunications, and make sure I kept my work environment clean and organized
- Collaborated with healthcare professionals for optimal patient nutrition and timely meal deliveries.
- Monitored portion control practices consistently to maintain accurate nutrient delivery and reduce waste generation.
- Assisted in menu planning, incorporating diverse dietary preferences and restrictions for a well-balanced diet.
Education
A.S -
Fscj
Jacksonville FlHS Diploma -
Zarephath Academy
Jacksonville Fl05.2014
Skills
- Data Gathering
- Recordkeeping Proficiency
- Document Control
- Excellent Phone Demeanor
- Proficient in Microsoft
- Understanding of Office Operations
- Administrative Experience
- Recordkeeping Expertise
- Document Management
- Project Management
- Staff Supervision
- Financial Management
- Administrative Leadership
- Point of Contact
- Relationship Building
- Scheduling and Calendar Management
- Customer Service/Cash Handling
- Customer Assistance
- Cash Management
- Payment Collection
- POS Systems
Certification
- First Aid/CPR Certified
Timeline
Assistant Coordinator
NEEDS, Inc.
02.2023 - Current
Direct Care Worker
Empowerment Program
12.2022 - Current
Mental Health Technician
Mental Health Resource Center
08.2022 - 12.2022
Lead Mental Health Associate
River Point Behavioral Health
11.2020 - 03.2022
Student Advocate
Duval County Public School District
10.2020 - 07.2022
Human Services Worker II - Supervisor 1
NORTHEAST FLORIDA STATE HOSPITAL
10.2019 - 06.2022
RETAIL ASSOCIATE
FAMILY DOLLAR
06.2016 - 01.2018
CASHIER - SALES ASSOCIATE - DEPT MANAGER
WALMART
02.2016 - 06.2020
Nutrition Operator
Touchpoint Medical
04.2015 - 12.2015
CREW MEMBER - MANAGER
MCDONALDS
12.2013 - 02.2016
- First Aid/CPR Certified
A.S -
Fscj
HS Diploma -
Zarephath Academy
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