Jaquinna Mcdowell
Summary
Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Compassionate and patient-focused Lead Direct Support Professional with hands-on experience in providing care, guidance, and assistance to individuals with disabilities. Strong expertise in developing individualized support plans, fostering independence, and coordinating with multi-disciplinary teams. Proven record of success managing crises situations, ensuring safety and maintaining an empowering environment for clients.
Overview
12
12
years of professional experience
Work History
Lead Direct Support Professional 1
RHD
11.2021 - Current
- Caring for clients with mental disabilities.
- Supervised daily activities of individuals with disabilities in residential settings.
- Developed and implemented personalized support plans for each client's needs.
- Trained and mentored new staff on best practices in direct support care.
- Giving medication.
- Transporting
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
- Monitored the performance of direct support professionals and provided feedback as needed.
Patient Registrar
Asplundh Cancer Pavillion (TJUH)
09.2021 - 01.2024
- Scheduling
- Room Patients
- Check-IN/OUT
- Recording and updating patient info in EPIC
- Updating Billing
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Verified medications, symptoms and other important patient information for entry into patient management system.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Lead Direct Support Professional
Cohmar
09.2016 - 09.2022
- Caring for clients with mental disabilities.
- Cleaning and doing laundry.
- Giving medication.
- Transporting
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning .
- Monitored progress and documented patient health status changes to keep care team updated.
Human Resources Assistant
Cas Home Health Care
01.2017 - 02.2019
- Conducting Audits
- Setting up and Conducting interviews
- Filing
- Answering incoming calls
- Scheduling
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process .
Direct Support Professional
Allegheny Valley School (NHS)
11.2013 - 09.2016
- Caring for clients with mental disabilities.
- Cleaning and doing laundry.
- Giving medication.
- Transporting
Education
High School Diploma -
Hope Charter School
100 E Haines Street06.2009
Skills
- Caring Companionship
- Familiar with EPIC system
- Community Integration
- Patient Records Management
- Scheduling Medical Appointments
- Medication Administration
- Electronic Medical Record Software
- Multi-Line Phone Talent
- Personalized support planning
- Policy development
- HIPAA compliance
- Staff training
Timeline
Lead Direct Support Professional 1
RHD
11.2021 - Current
Patient Registrar
Asplundh Cancer Pavillion (TJUH)
09.2021 - 01.2024
Human Resources Assistant
Cas Home Health Care
01.2017 - 02.2019
Lead Direct Support Professional
Cohmar
09.2016 - 09.2022
Direct Support Professional
Allegheny Valley School (NHS)
11.2013 - 09.2016
High School Diploma -
Hope Charter School