JaQuinten Canada
Shreveport,LA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Carhop Server
Sonic Drive-in
01.2020 - 07.2022
- Delivered food and beverages efficiently to customers in drive-in service area.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in training new team members on service protocols and menu offerings.
- Managed customer orders accurately using point-of-sale system, enhancing order fulfillment speed.
- Resolved customer inquiries and concerns promptly, improving overall satisfaction ratings.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Monitored inventory levels of supplies, coordinating restocking efforts to prevent shortages.
- Answered guest questions and promoted special products.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
Costumer Service and Sales Representative
Alloy Piping Product
08.2022 - 12.2025
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Executed sales strategies to meet product goals and drive revenue growth.
- Conducted market research to identify trends and inform sales approaches.
- Collaborated with cross-functional teams to streamline order fulfillment processes.
- Implemented feedback mechanisms to enhance service delivery and client engagement.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
No Degree - Cyber Security
Grambling State University
Grambling, LA12-2019
High School Diploma -
Mansfield High School
Mansfield, LA05-2018
Skills
- Client support
- Client engagement
- Customer relationship building
- Strong verbal and non-verbal communication
- Critical thinking for problem-solving
- Client account management
- Systems and software expertise
- Effective time management
- Efficient data input
- Attentive listening
- Excel proficiency
- Product knowledge
- Appointment scheduling
Timeline
Costumer Service and Sales Representative
Alloy Piping Product
08.2022 - 12.2025
Carhop Server
Sonic Drive-in
01.2020 - 07.2022
No Degree - Cyber Security
Grambling State University
High School Diploma -
Mansfield High School