Summary
Overview
Work History
Education
Skills
Timeline
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Jaquira Walker

Columbus,US

Summary

Adaptable Customer Service Representative with [Number] years of experience assisting customers with their questions and concerns. Customer service leader who is patient and empathetic, with a strong background in conflict resolution and customer service. When assisting with [Area of expertise], I am a friendly and professional customer service expert with a strong background working to meet customer needs.

Experienced with customer relationship management and sales techniques. Utilizes persuasive communication to convert leads into sales and meet targets. Track record of maintaining high customer satisfaction and working collaboratively with team members to achieve shared objectives.

Sales professional with extensive experience in customer interaction and relationship building within call center environment. Known for consistently achieving sales goals and contributing to team success. Highly valued for adaptability and commitment to delivering excellent results through effective communication and negotiation skills.

Overview

5
5
years of professional experience

Work History

Call Center Sales Representative

Gas and Supply
10.2023 - 09.2024
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Strengthened customer loyalty through empathetic listening and understanding individual requirements.
  • Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
  • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.

Home Health Aide

Restored Hope Services LLC
02.2023 - 08.2024
  • Checked vital signs on a [Timeframe] basis and contacted [Job title] if there were any health concerns or behavioral changes with the patients
  • Provided assistance to patients with daily chores and errands by transporting patients to appointments, cleaning personal spaces, and purchasing supplies
  • Helped clients with laundry, meal preparation, and other duties
  • Nutrition, range of motion, and medication reminders are some of the things I help with
  • Provide compassionate care to clients in order to improve their lives
  • Assisted patients with dressing, grooming, and feeding requirements, assisting them in overcoming and adapting to mobility limitations

Call Center Representative

Wendys Resturaunt
01.2020 - 05.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Caregiver

Arcadia Home Care & Staffing
02.2022 - 01.2023
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
  • Increased patient satisfaction by assisting people with personal tasks like dressing and walking
  • Ran errands for customers, including grocery shopping and other essentials
  • Drove people to doctor's appointments and other errands
  • Evaluated the overall performance of the client and suggested changes to the care plan's objectives
  • Assisted patients in taking care of themselves by teaching them how to use canes or walkers properly and safely
  • Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional goals and support wellness goals
  • Helped residents prepare for activities and social events
  • Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines

Education

High School -

Dover High School
Dover, DE
01.2018

Skills

  • Customer service
  • Communication skills
  • Documentation and reporting
  • Customer support
  • Answering questions
  • Technical support
  • Data entry
  • Problem-solving skills
  • Microsoft Office
  • Gathering information
  • Payment processing
  • Inbound phone calls
  • Classic cocktails
  • Sale expertise
  • Performance improvement
  • Business Strategy
  • Fast learner
  • Vital signs
  • Communications
  • Knowledge of state regulations
  • Goal-oriented mindset
  • Call center customer service
  • Performance tracking
  • Industry awareness
  • CRM software
  • Call handling
  • Warm calling
  • Sales proficiency
  • Call management
  • Pricing data
  • Outbound and inbound calls
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Call Center Sales Representative

Gas and Supply
10.2023 - 09.2024

Home Health Aide

Restored Hope Services LLC
02.2023 - 08.2024

Caregiver

Arcadia Home Care & Staffing
02.2022 - 01.2023

Call Center Representative

Wendys Resturaunt
01.2020 - 05.2023

High School -

Dover High School

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Jaquira Walker