Jaquira Wallace
Hickory,NC
Summary
Energetically driven and results-oriented, I excel in customer service and team collaboration, honed through roles at McDonald's and Wendy's. My expertise includes training and mentoring, enhancing team efficiency by over 30%. Skilled in cash handling and problem-solving, I'm recognized for elevating customer satisfaction and fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Team Member
McDonald's
08.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Crew Member/ Trainer
Wendys Old Fashioned Hamburgers
08.2021 - 08.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Boosted overall productivity by delivering targeted performance evaluations and developmental plans for crew members.
- Championed best practices in teamwork, leadership, and conflict resolution among staff members in pursuit of optimal organizational performance.
- Enhanced team efficiency by conducting thorough crew member training sessions.
- Collaborated with management to identify areas for improvement within the team''s performance.
Education
Pharmacy Technician Program -
Stepful
Detroit, MI06.2024
Ged
Catawba County Community College
Hickory, NC06.2023
Skills
Customer Service
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Team Member
McDonald's
08.2024 - Current
Crew Member/ Trainer
Wendys Old Fashioned Hamburgers
08.2021 - 08.2024
Pharmacy Technician Program -
Stepful
Ged
Catawba County Community College