Jaquita Norwood

•Linked veterans to local and national resources

•Provided case management to low risk veterans

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
• Increased client satisfaction through diligent follow-up and personalized support.
• Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
• Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
• Developed resource directory for clients, simplifying their search for essential services.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Assessed community needs and identified resources for social and community service programs.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
• Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
• Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
• Increased client satisfaction through diligent follow-up and personalized support.
• Participated in community events to promote services and engage with public.
• Assessed client progress regularly, adjusting treatment plans as needed to optimize results.

• Linked clients to supportive services and medical appointments
• Directed services to severely mentally ill clients
• Linked clients to daily medications
• Monitored client's medication compliance
• Documented services provided in a timely and accurate manner
• Knowledge of community resources
• Provided basic living training as it relates to client’s immediate needs
• Coordination of care that is safe, timely, effective, efficient, and client centered
• Handled of case assignments, review of case progress and determination of case closure
• Assisted clients in achieving autonomy
• Assessed of client needs
• Communication and collaboration with an interdisciplinary team to support patient outcomes
• Customer service
• Case management sessions to assist the patient in obtaining goals as it relates to his or her treatment plan.

• Conducted preliminary screenings for the HUD-VASH program
• Conducted psychosocial assessments, Initial Data Forms
• Provided intensive case management to chronically homeless clients
• Provision for referral services from other agencies, community resources
• Linked clients to community resources
• Conducted weekly home visits
• Attendance of weekly staff meetings
• Weekly engagement with clients
• Interpret and explained VA’s treatment and benefit programs
• Independently evaluated client situations, professional decisions and recommendations for agency action
• Use of professional judgement and advanced practice skills to make a psychosocial diagnosis
• Developed psychosocial treatment plans in coordination with interdisciplinary team on course of treatment
• Established a continuing relationship with the Veterans, evaluating progress towards goals and adjusting the treatment plan as appropriate
• Documented independently in the medical records utilizing paper and/or electronic formats, including psychosocial assessments, treatment, progress notes, follow up, and referral.

• Helped administered medication
• Helped assisted with daily hygiene
• Prepared meals for clients
• Aided in keeping the establishment free of clutter
• Handled currency
• Aided in keeping safe environment for clients
• Documented in daily training logs.

• Behavioral data entry
• Group facilitator
• Engagement with clients
• Prepared annual assessments
• Attendance of annual meetings
• Filed and documented weekly reports.

• Engaged with students and assisted with classroom assignments
• Collected behavioral and academic data
• Filed weekly reports
• Created enrollment and exit reports
• Facilitated life skill courses
• Group instructor
• Kept facility clean and safe.
• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Enhanced therapeutic alliance through empathetic listening and validation of client experiences.
• Facilitated client self-discovery and personal growth through reflective exercises and discussions.
• Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.