Summary
Overview
Work History
Education
Skills
Skills
Timeline
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Jaquita Robinson

Ft. Pierce

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Customer Support Team Lead

Bos Crabs Spot
07.2015 - Current
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Managed a team of representatives, ensuring consistent quality in service delivery.
  • Implemented training programs to enhance team knowledge and performance, resulting in higher customer satisfaction rates.
  • Mentored new hires for seamless integration into the customer support team.
  • Developed strong relationships with key clients, ensuring their ongoing loyalty and trust in the company''s services.
  • Monitored employee productivity to ensure optimal staffing levels were maintained at all times.

Warehouse Associate

Amazon
08.2024 - 02.2025
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Consistently lifted materials weighing as much as Number pounds.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Worked safely around moving machinery.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Administrative Assistant

World Of Faith Christian Academy
08.2018 - 03.2020
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.

Substitute Teacher

St. Lucie County School Board
08.2012 - 07.2015
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Education

Certificate Business Administration -

Indian River State College
Ft. Pierce, FL
12.2012

Skills

  • Team Management
  • Complaint Handling
  • Service standard compliance
  • Order Fulfillment
  • Appointment Scheduling
  • Data Entry

Skills

  • Call Management
  • Paperwork Processing
  • Key stakeholder relationship building

Timeline

Warehouse Associate

Amazon
08.2024 - 02.2025

Administrative Assistant

World Of Faith Christian Academy
08.2018 - 03.2020

Customer Support Team Lead

Bos Crabs Spot
07.2015 - Current

Substitute Teacher

St. Lucie County School Board
08.2012 - 07.2015

Certificate Business Administration -

Indian River State College

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Jaquita Robinson