Jaqulynn Graham
Phoenix,AZ
Summary
Results-driven Community Manager. Proven ability to drive occupancy, optimize marketing strategies, and create dynamic community environments. Passionate about new developments and lease-ups, with a track record of increasing occupancy rates, exceeding leasing goals, and fostering high resident retention. Seeking to leverage expertise to transition into a lease up role.
Overview
4
4
years of professional experience
Work History
Property Manager
Greystar Property Management
Phoenix, Arizona
05.2023 - Current
- Managed daily operations of a 233-unit property, ensuring high occupancy and resident satisfaction.
- Led leasing and marketing initiatives, increasing occupancy to above 95% for several months.
- Trained and mentored leasing staff, fostering a high-performance team environment.
- Analyzed market trends and adjusted pricing strategies to remain competitive in the local rental market.
- Ensured compliance with Fair Housing laws, local regulations, and company policies.
Assistant Community Manager
Greystar Property Management
Phoenix, AZ
05.2022 - 03.2023
- Managed resident relations, handling inquiries, complaints, and renewals to maintain a positive community environment.
- Led social media and digital marketing campaigns to drive traffic and brand awareness.
- Processed leases, renewals, and financial reports, ensuring accuracy and compliance.
- Conducted market research to implement pricing strategies and promotional offers.
- Established and maintained relationships to meet community needs and avoid service duplication.
Leasing Consultant
Greystar Property Management
Phoenix, AZ
04.2021 - 05.2022
- Coded invoices and other records to maintain organized and accurate records.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
- Followed specific company rules to maintain the integrity of data at all times.
- Placed orders for office products, including paper and toner and kept strict eye on inventory.
- Compiled budget documents and monitored costs to maintain control systems.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
Skills
- Operational Leadership
- Resident Engagement & Satisfaction
- Marketing & Event Coordination
- Occupancy & Revenue Growth
- Team Development & Mentorship
- Budgeting & Financial Management
Accomplishments
- Reputation 900 award
- Greystar Pillar award - Growth 2023
- Project S.A.F.E Certified
- Greystar Mentor
Timeline
Property Manager
Greystar Property Management
05.2023 - Current
Assistant Community Manager
Greystar Property Management
05.2022 - 03.2023
Leasing Consultant
Greystar Property Management
04.2021 - 05.2022