JAQUONIA JACKSON
Oxford,AL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Hardworking Medical Representative brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Recent crossed trained with foundational knowledge in radiology technician and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Office Representative/Radiology Technician
American Family Care, Inc
11.2021 - Current
- Ensured compliance with HIPAA regulations through diligent management of confidential patient information.
- Provided outstanding customer service that resulted in high levels of patient satisfaction through prompt attention to their needs.
- Increased revenue collection by accurately processing copays and deductibles at the time of service.
- Collaborated with office staff to streamline administrative processes, improving overall efficiency within the practice.
- Reduced wait times for patients by effectively prioritizing tasks and utilizing strong multitasking skills.
- Promoted teamwork within the office by proactively assisting colleagues when needed, fostering a supportive work environment.
- Contributed to a positive patient experience by addressing concerns and answering questions in a professional manner.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted with medical coding and billing tasks.
- Demonstrated technical expertise with various imaging modalities, including X-ray, ultrasound technologies.
- Assisted in training new radiology technicians, sharing knowledge of best practices and departmental procedures.
- Enhanced patient care by efficiently performing diagnostic radiographic procedures and providing accurate imaging results.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Increased efficiency in office by implementing digital filing system for patient records.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Admission Representative/Coordinator's Assistant
Stringfellow Memorial Hospital /Navigant
11.2018 - 11.2021
- Responsible for obtaining and verifying demographic information, insurance benefits and eligibility
- Obtains required signatures on legal consents and insurance forms, performs required pre-certification, credit referral or deposit collection
- Reviews Physician's order
- Prior experience utilizing ICD-9 and CPT coding/ ICD10 and HCPCS
- Great interpersonal skills and the ability to communicate effectively both orally and in writing
- Maintain Multiple computer Systems
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Medical Administrative Assistant
Family Medicine Practice
04.2016 - 08.2018
- Checked daily doctor schedules, verified insurances, referral specialist
- Revised policies and procedures in accordance with changes in local, state, and federal laws and regulations
- Set and scheduled patient using Practice Fusion, HIPPA & JCAHO Knowledge
- Able to maintain professional demeanor in high stress environment
- Reviewed physician orders of completion and ensures all required information is listed
- Complete Medicare Compliance and obtain ABN if Necessary
- Obtain Medicaid Pt 1st referrals if necessary, taking vital signs, Health information Management, transcribed medical documents, charting
- Financial records and processing
Patient Service Representative
Quality of Life Healthcare
07.2010 - 04.2016
- Scheduled and confirmed patient appointments, maintained all confidential personnel files, Licensing and CPE Compliance records
- Evaluated health education needs of patient and provided necessary training and instruction for Medicaid Patients
- HIPPA & JCAHO Knowledge
- Referred patients to appropriate professional and services, charting, Medical Supply Management, initiated Medicaid referrals to proper facilities
Education
Associate of Applied Science - Advance Coding and Transcription, Knowledge of ICD-9, trained on ICD 10, HCPCS, Training of HIIPPA & JCAHO Knowledge, Trained on medical Records, Budget planning for patient, Completed Professional Development in Medicare and Medicaid Assessment (third party insurance BCBS, Humana etc.)
GADSDEN STATE COMMUNITY COLLEGE
Anniston, Al 05.2010
HIGH SCHOOL DIPLOMA - Completion of 4 years graduate in high school, JROTC (Certificate of Training 4-year completion), Journalism 2 year, Annabelle (Dance-Line) Extracurricular activities 3 years
ANNISTON HIGH SCHOOL
Anniston, AL05.2003
Skills
- Medical Billing and Coding
- Referral Specialist
- Office Procedures
- Data Entry
- Transcribed Medical Documents
- Financial Records Processing
- File/Records Maintenance
- Physician Licensure Verification
- HIM
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- Medical Supply Management
- EPM/EHR
- Practice Fusion
- Paragon
- Forms Repository Systems
- Medicare Billing
- Medicaid Billing
- BCBS Billing
- Submitting Superbills
Front Desk Operations
HIPAA Compliance
Patient Care Coordination
Medical Office Procedures
Medical Terminology
Telephone Etiquette
Medical Records Management
Insurance Claims
Outpatient Care
EMR / EHR
Medical Billing
Customer Service
Problem-Solving
Multitasking Abilities
- Time management expertise
- Office Administration
- Medical Transcription
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Crossed training through effectively helping with triaging, xray, other tasked assigned to assist patients.
Volunteer Experience
- 2015, Helping Hand Award
- Certificates of Great Customer Service
- Helping patient signed up for Medicaid
- Volunteer Legacy Club
- Certificate of Great Customer Service
- Training Certificate (Volunteer Training Wiregrass Hospice 2010)
- Volunteer and Head Start Program at Ayers Campus
Certification
- CMAA - Certified Medical Administrative Assistant
- CPC-P - Certified Professional Coder-Payer
- CMAS - Certified Medical Administrative Specialist
Timeline
Medical Office Representative/Radiology Technician
American Family Care, Inc
11.2021 - Current
Admission Representative/Coordinator's Assistant
Stringfellow Memorial Hospital /Navigant
11.2018 - 11.2021
Medical Administrative Assistant
Family Medicine Practice
04.2016 - 08.2018
Patient Service Representative
Quality of Life Healthcare
07.2010 - 04.2016
Associate of Applied Science - Advance Coding and Transcription, Knowledge of ICD-9, trained on ICD 10, HCPCS, Training of HIIPPA & JCAHO Knowledge, Trained on medical Records, Budget planning for patient, Completed Professional Development in Medicare and Medicaid Assessment (third party insurance BCBS, Humana etc.)
GADSDEN STATE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA - Completion of 4 years graduate in high school, JROTC (Certificate of Training 4-year completion), Journalism 2 year, Annabelle (Dance-Line) Extracurricular activities 3 years
ANNISTON HIGH SCHOOL