Jaquonis Thompson
Jacksonville,Fl
Summary
Dynamic professional with a proven track record at Step Up For Students, excelling in customer resolution and communication. Adept at problem-solving and maintaining confidentiality, I consistently enhance customer satisfaction while demonstrating adaptability and professionalism. Skilled in processing applications and ensuring compliance, I thrive in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Boutique Owner
Self-Employed
Jacksonville, FL
07.2020 - Current
- Curated unique product selections to meet customer preferences and trends.
- Developed marketing strategies to promote seasonal sales and events.
- Cultivated loyal customer base by providing excellent customer service.
- Wore clothing to represent brand and aesthetic of boutique.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Processing Specialist
Step Up For Students
12.2017 - 11.2022
- Processed student applications for scholarship funding efficiently and accurately.
- Reviewed documentation to ensure compliance with educational program guidelines.
- Assisted families in understanding scholarship options and application requirements.
- Evaluated submitted materials to verify eligibility for financial assistance programs.
- Maintained confidentiality of sensitive customer information at all times.
Customer Resolution Specialist
Step Up For Students
01.2016 - 12.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled customer inquiries and resolved issues promptly.
- Documented interactions in customer management systems efficiently.
- Managed call volume during peak hours effectively.
- Escalated complex issues to appropriate departments for resolution.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Attended regular training sessions on updates and changes within the industry or organization.
Customer Service Rep
General Dynamics
01.2013 - 07.2015
- Resolved customer complaints through effective communication and problem-solving techniques.
- Managed inbound sales calls and provided tailored product recommendations.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Processed orders for customers over the phone.
- Maintained records of customer interactions, transactions, comments and complaints.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Provided technical support when needed regarding product installation, usage, troubleshooting.
Education
Associate of Arts - General Studies
Florida State College
Jacksonville, Florida, FL08-2020
High School Diploma -
Franklinton High School
Franklinton, LA05-2003
Skills
- Associate in general studies
- Associate in science
- Professionalism
- Excellent communication
- Adaptability
- Effective decision making
- Empathy
- Problem solving skills
- Basic life support
- Surgical instrument preparation
- Sterile environment maintenance
- Infection control protocols
- Operating room setup
- Patient care standards
- Healthcare compliance
- Sterile gowning assistance
Certification
• Adult and Pediatric First Aid/CPR/AED
References
- Bethany Williams, Step Up for Students, Customer Service, (904) 894-1486, Bethw22@gmail.com
- Tawanna Polite, Step Up for Students, Customer Service, 904-300-9560, Tawanna_polite@yahoo.com
- Valerie Price, Step Up for Students, Customer Service, 904-233-3184, Vprice76@yahoo.com
Timeline
Boutique Owner
Self-Employed
07.2020 - Current
Processing Specialist
Step Up For Students
12.2017 - 11.2022
Customer Resolution Specialist
Step Up For Students
01.2016 - 12.2017
Customer Service Rep
General Dynamics
01.2013 - 07.2015
Associate of Arts - General Studies
Florida State College
High School Diploma -
Franklinton High School