Jaquonna V. Hardy
Mount Vernon,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and organization goals.
Developed strong leadership and client management skills within social services environment. Successfully coordinated resources, resolved conflicts, and supported team dynamics. Looking to transition into new field, leveraging proven abilities in team leadership and client advocacy.
Overview
8
8
years of professional experience
Work History
Case Manager Supervisor
TBG (Volunteers of America Greater NY)
New York, NY
10.2024 - Current
- Played a key role in developing and implementing organizational policies and procedures related to case management, ensuring alignment with best practice standards with CARF.
- Managed 125 budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
- Developed strong relationships with 10 DHS community partners to facilitate access to resources for clients in need.
- Conducted 150 comprehensive assessments of clients'' needs, leading to tailored interventions and supports for each individual.
- Assisted 250 clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
Leadership Coach
Braven
New York, NY
01.2023 - 12.2023
- Worked directly with a team of 5 to 8 College-level fellows for a semester (primarily sophomores, juniors, and first-year transfer students) from diverse backgrounds and majors
- Provided professional mentorship over 15 weeks
- Facilitated weekly learning labs for 2-hour sessions where students practice and learn professional competencies
- Managed and motivated the cohort towards shared and individual goals for personal and professional success in the program and afterward
Forensic Intensive Case Manager
Center for Alternative Sentencing and Employment Services (CASES)
New York, NY
07.2020 - 09.2023
- Maintained a case of 15 clients with a minimum of 90 in-person service meetings per month to satisfy program monthly targets in the five Boroughs of New York City in the New York City Homeless system reentering the community from the New York State Department of Corrections and Community Supervision
- Successfully Connected 90% of clients to Support Housing, benefits, and entitlements within the first 6 months of release from prison
- Collaborated professionally and effectively with community stakeholders such as policymakers, Parole, the New York City Department of Homeless Services, the New York State Office of Mental, and Community Providers
- Documented all services in a comprehensive and timely manner in case records, including assessments, service plans, progress notes, and discharge documentation
Stock Associate/Cashier
Dollar Tree Inc.
White Plains, NY
01.2018 - 08.2020
- Stocked shelves and racks with merchandise with over 300 different products
- Averaged 400 boxes to be unpacked by the end of shift
- Maintained a clean store and orderly stock room during the night shift and normal business hours
- Provided over 75 customers with excellent customer service by answering queries and assisting with product selections daily
Case Manager/ Group Facilitator
Pibly Residential Programs Inc.
Bronx, NY
08.2018 - 05.2020
- Developed a mental wellness program on-site for 70 residents who live in the supportive housing program
- Ensured all enrolled wellness programs adhered to procedures of accountability and confidentiality according to the contracts and requirements of the entities providing financial funding through the fiscal year
- Assessed and evaluated the needs of over 20 clients monthly on issues related to housing, budgeting, mental health, and medication management
- Completed documentation and reports on a weekly and quarterly basis to ensure eligibility, funding, compliance with the State of New York, and the City of New York Agencies
Peer Bridger/ Advocate
Mental Health Empowerment Project Inc.
Mount Vernon, NY
01.2017 - 11.2017
- Facilitated group twice per week for 20 people in an inpatient unit
- Provided services for 10 clients per month helping them access community supportive services
- Helping clients develop WRAP plans to ensure mental health support and stability in the community
- Answering 200+ clients per month on mental health line to reduce suicide rates and provide support
Education
Bachelor of Arts - Pre-Law
CUNY The City College of New York
New York, NY01.2017
Skills
- Client advocacy
- Strategic thinking
- Executive presence
- Ethical leadership
- Policy development
- Consensus building
- Growth mindset
- Community advocacy
- Visionary leadership
- Innovation management
- Mediation
- Non-profit operations
Timeline
Case Manager Supervisor
TBG (Volunteers of America Greater NY)
10.2024 - Current
Leadership Coach
Braven
01.2023 - 12.2023
Forensic Intensive Case Manager
Center for Alternative Sentencing and Employment Services (CASES)
07.2020 - 09.2023
Case Manager/ Group Facilitator
Pibly Residential Programs Inc.
08.2018 - 05.2020
Stock Associate/Cashier
Dollar Tree Inc.
01.2018 - 08.2020
Peer Bridger/ Advocate
Mental Health Empowerment Project Inc.
01.2017 - 11.2017
Bachelor of Arts - Pre-Law
CUNY The City College of New York