JAQURITA BALLARD
Zephyrhills,FL
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Service Representative
Blue Cross And Blue Shield Of Tennessee
08.2024 - Current
- Helped large volume of Members every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced Members satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all members interactions.
Patient Concierge
BioSpine Institute
06.2022 - 08.2024
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Maintained daily calendars, set appointments with patients.
- Took information from potential patients to assess needs.
- Followed up with patients regarding referrals.
TFR Dispacter
City Of Tampa Fire Department
01.2022 - 05.2022
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
COVID-19 Contact Tracer
Data staffing
06.2019 - 03.2021
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Answered calls and interacted with community members to provide information on advocacy services.
Center Call Specialist/Claims
Adecco
06.2017 - 09.2019
- Effectively manage a high-volume of inbound and outbound customer calls dealing with Medicaid and auto claims
- Answer customer questions regarding claim status and any updates or changes to the claim Refer unresolved customer grievances to designated departments for further investigation.
Transporter
Central Transport Service – Lakeland Regional Medical Center
09.2016 - 06.2017
- Assisted patients in and out of taxis, ambulances, cars, and helicopters; lifted patients on and off beds; moving them to and from special service, treatment areas and operating rooms; using wheelchairs or moveable beds
- Escorted or transported patients within hospital or other medical facility
- Determined patient name, destination, mode of travel, time, and other data, following written or oral instructions
- Delivered messages, mail, medical records, and other items
- Assisted patient in walking to prevent accidents, or transports non-ambulatory patient, using wheelchair.
Medical Receptionist
CSL Plasma
09.2016 - 06.2017
- Serve as initial point of contact for donors
- Conduct a series of procedures to qualify donors for the plasma donation process
- Present health related documents, answer questions, and take vital signs
- Maintain confidentiality of all personnel, donor and center information
- Update patient information and demographics using EMR software.
Call Center Specialist / Medical Administrative
Tampa Family Health Center
12.2015 - 07.2016
- Triaged incoming calls, and scheduled and confirmed appointments
- Jaqurita Hall, (Cont.) Served as first point of contact and communicated information about the facility
- Determined needs of the caller and managed appropriately
- Facilitated patient needs and documented all communication into the chart using Intergy EMR software.
Patient Care Technician Externship
John Knox Village
03.2015 - 04.2015
- Assisted with activities of daily living; performed direct and indirect patient care
- Maintained a safe, clean environment for 10 individually assigned patients
- Took vital signs, height, weight, input/output and provided wound care and catheter care Assisted patients with mobility and ambulation, and maintained the patient’s hygiene
- Worked with independent living, rehab, care, and lock down units
- Cared for patients with Alzheimer’s and Dementia; used the Hoyer, Stand Up Lift, and Gait Belt.
Telesales / Customer Service
One Touch Direct / T-Mobile
01.2014 - 01.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Deli Associate / Customer Service
Publix Super Market
01.2014 - 01.2014
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Followed policies and procedures to meet or exceed established performance requirements.
Education
Diploma - Patient
Ultimate Medical Academy
Tampa, FLCare Technician (PCT) -
01.2015
Skills
- Patient Care Technician
- Patient Support Technician
- Nursing Assistant
- Geriatrics
- Allied Healthcare
- ADL
- Skilled Nursing
- Alzheimer’s
- Dementia
- HIPAA
- OSHA
- Triage
- Diagnostic Testing
- Vital Signs
- Glucose
- HGB
- EKG / ECG
- Telemetry
Affiliations
Performance-driven, patient-focused professional who combines healthcare industry, administrative, and customer service experience to illustrate value. Actively participates as a member of a team to move toward the completion of goals. Quick to offer encouragement and support.
Electronic Medical Records (EMR / EHR) – Intergy and others.
Knowledge of patient confidentiality standards and regulations outlined in the Health Insurance Portability and Accountability Act (HIPAA).
Capable of prioritizing and multi-tasking in a fast paced, changing environments.
Certification
HIV / AIDS / Blood Borne Pathogens (BBP) CPR / BLS / AED First Aid
Timeline
Member Service Representative
Blue Cross And Blue Shield Of Tennessee
08.2024 - Current
Patient Concierge
BioSpine Institute
06.2022 - 08.2024
TFR Dispacter
City Of Tampa Fire Department
01.2022 - 05.2022
COVID-19 Contact Tracer
Data staffing
06.2019 - 03.2021
Center Call Specialist/Claims
Adecco
06.2017 - 09.2019
Transporter
Central Transport Service – Lakeland Regional Medical Center
09.2016 - 06.2017
Medical Receptionist
CSL Plasma
09.2016 - 06.2017
Call Center Specialist / Medical Administrative
Tampa Family Health Center
12.2015 - 07.2016
Patient Care Technician Externship
John Knox Village
03.2015 - 04.2015
Telesales / Customer Service
One Touch Direct / T-Mobile
01.2014 - 01.2015
Deli Associate / Customer Service
Publix Super Market
01.2014 - 01.2014
Diploma - Patient
Ultimate Medical Academy
Care Technician (PCT) -
HIV / AIDS / Blood Borne Pathogens (BBP) CPR / BLS / AED First Aid
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